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Hi,Does anyone knows a way to limit the Not ready state for an agent, for example:agent let a call RNA and is set automatically in Not ready, but the agent should come ready again after x minutes. We are using IPCC express Premium 4.0(4).Thanks for t...
Hi,We have 2 different route points for different clients. Our agents do have to treat calls from this different route points. I have configured 2 different scripts with different queues, so that our agents know from which route point it is comming.B...
Hey,Whe are using IPCC express premium 4.0(4).We are trying to find a solution for when an agent dials out that not his phonenumber is shown but the routepoint or just hide the number.Does anyone has an idea how to do this?thanks in advanceJoke Van B...
Hi,We are going to update our IPCC server from IPCC express standard 4.0(1) to IPCC express premium 4.0(4).I tried to run the CRS4PreUpgradeTool on the CRS server and I don't receive any result. It creates a directory log and subdirectory sql, but it...
Hi,We are using the agent desktop and for the moment when there is somebody calling we can see this number, but not his name. Does anybody know how to get also the name of the caller?I think we have to look for that in the LDAP directory, how can I d...
Hi Peter,We are experiencing the same error message:Failed to import ACE configuration: Device discovery failed: cannot find the serial number.Was it due to the demo licence? Did you already solve this issue?Thanks in advancegreetingsJoke Van Bogaert
Hi,Thanks for your reply.I tested skill based routing and resource groups. For both of them it didn't work.Do I need to restart the CRSEngine after changes?greetingsJoke
