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adignan
‎08-18-2017
Collaborator
I have been working with Cisco UC and Contact Center since its inception and I have felt the pain and joys of growing along with the technlogy. I enjoy working with all platforms of the the Cisco UC Architecture: Communications Manager, Voice Gateways, UCC Express, CVP and UCC Enterprise. I have been fortunate to be in many different situations (Good an bad) over the years and have learned quite a few "tricks" and that is what I like to contribute to the Network Professionals forum. I also enjoy participating in anything that has to do with Social Media. I am extremely excited about the SocialMiner solution from Cisco.
I have been working with Cisco UC and Contact Center since its inception and I have felt the pain and joys of growing along with the technlogy. I enjoy working with all platforms of the the Cisco UC Architecture: Communications Manager, Voice Gateways, UCC Express, CVP and UCC Enterprise. I have been fortunate to be in many different situations (Good an bad) ov
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Member since ‎06-13-2001
1786
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73
Solutions

Cisco Cius : Upgrade from Android 2.2 to 4.0

Created by in Unified Communications Infrastructure
07-27-2013
07-27-2013
What about opening the CIUS to the open source community to get an Android 4.0 upgrade? I have 30 th...

Enable SSL on VXML Server

Created by in Contact Center
03-17-2010
03-17-2010
SRND states that both Tomcat and WebSphere can only support 100 VXML sessions if SSL is enabled. Thi...

Dialer w/ ICM Agents

Created by in Collaboration, Voice and Video Documents
10-13-2009
10-13-2009
Are there any limitations in regards to the Cisco Outbound Dialer when the agents are not on Cisco I...

Re: Java.lang.NullpointerException

Created by in Contact Center
09-30-2009
09-30-2009
Is it with all scripts, or just a particular script?

Re: Agent Desktop 5.0 Chat Questions

Created by in Contact Center
09-28-2009
09-28-2009
Unfortunately, removing the chat button is the only option. The drawback is that the shortcut stroke...

Use sp_ModifySubscriber to reset Unity PIN

Created by in Unified Communications Infrastructure
09-23-2009
09-23-2009
I am trying to build an external app to allow users to rest their Unity PIN. Can anyone provide me w...

Max Latency from Call Server/VXML Server/Media Server to VXML Gateway

Created by in Contact Center
07-30-2009
07-30-2009
In the SRND it looks like its 200ms but not very clear. I have a design where UCCE and CVP will be i...

Re: Third party post call survey solution for UCCX

Created by in Contact Center
07-25-2009
07-25-2009
Unfortunately, with UCCX there is no way to automate the redirecting of the call to the post call su...

Re: CLID in ICM for MObile Agents

Created by in Contact Center
06-23-2009
06-23-2009
Are you referring to the inbound CLID or the outbound CLID for these agents?

Re: Mobile Agent Issues with CAD

Created by in Contact Center
04-06-2009
04-06-2009
Chad, did you ever get this fixed? I am having the same exact issue.

Re: Basic IVR vs Adv IVR ports, What;s the difference?

Created by in Contact Center
02-23-2009
02-23-2009
Use this guide:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express...

Re: Can UCCX 7.0 PRE create/send "urgent" e-mails?

Created by in Contact Center
02-20-2009
02-20-2009
This is not possible.please rate helpful posts.

Re: Supervisor Recording

Created by in Contact Center
02-20-2009
02-20-2009
The format is a .raw file. Cisco provides a utility to convert these files from .raw to .wav (raw2wa...

Re: Forward CCX 5.0 Call directly to a Unity Voicemail box

Created by in Contact Center
02-20-2009
02-20-2009
Reference my post from a few years back:http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&f...

Re: Quality Management for recording remote agent's calls

Created by in Contact Center
02-20-2009
02-20-2009
Will your remote agents just be utilizing CAD along with IP Communicator at home over VPN? If so, yo...
Public Statistics
Date Registered ‎06-13-2001 01:23 PM
Date Last Visited ‎08-18-2017 03:53 AM
Total Messages Posted 1,786
Total Helpful Votes Received 1029
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