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Are there any limitations in regards to the Cisco Outbound Dialer when the agents are not on Cisco IP Phones, but rather sitting on a 3rd party ACD phone (Avaya for example) integrated via PG? CallManager will be in the mix to register the dialer po...
In the SRND it looks like its 200ms but not very clear. I have a design where UCCE and CVP will be in the US. In India, there is a site that will have a local CM cluster so a local CM/CTIos CM PG. It will also have a local VXML Gateway. Customer ...
I have a customer that has Unity 4.0(5) integrated into an Exchange 2000 environment. They are adding Exchange 2007 into the environment so they will need to extend the AD schema. The partner server for Unity will not be changing at all (existing Uni...
Anyone happen to have an update on when, if this bug will be fixed or there is an ES we can apply?It says its fixed in the bug toolkit:Workaround:In order to recover any locked ports, the Unity server needs to be rebooted.This defect has been fixed i...
Curious what others are doing as best practice for Agent Warm Tranfers with SIP. Are you:1. Setting up seperate SIP Trunks to the Call Servers with MTP checked2. Creating JTAPI triggersSeems tha the SIP trunk way would be a lot easier. Just curious...
Unfortunately, with UCCX there is no way to automate the redirecting of the call to the post call survey. What I have typicallly done is add a "end call" button in CAD that when pressed routes the call to the survey destination.This destination can ...
Reference the thread here:http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc2b600please ra...
