I have been working with Cisco UC and Contact Center since its inception and I have felt the pain and joys of growing along with the technlogy. I enjoy working with all platforms of the the Cisco UC Architecture: Communications Manager, Voice Gateways, UCC Express, CVP and UCC Enterprise. I have been fortunate to be in many different situations (Good an bad) over the years and have learned quite a few "tricks" and that is what I like to contribute to the Network Professionals forum. I also enjoy participating in anything that has to do with Social Media. I am extremely excited about the SocialMiner solution from Cisco.