Cisco Community
English
Register
Register
cancel
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
adignan
‎08-18-2017
adignan
Member since ‎06-13-2001
Collaborator
I have been working with Cisco UC and Contact Center since its inception and I have felt the pain and joys of growing along with the technlogy. I enjoy working with all platforms of the the Cisco UC Architecture: Communications Manager, Voice Gateways, UCC Express, CVP and UCC Enterprise. I have been fortunate to be in many different situations (Good an bad) over the years and have learned quite a few "tricks" and that is what I like to contribute to the Network Professionals forum. I also enjoy participating in anything that has to do with Social Media. I am extremely excited about the SocialMiner solution from Cisco.
I have been working with Cisco UC and Contact Center since its inception and I have felt the pain and joys of growing along with the technlogy. I enjoy working with all platforms of the the Cisco UC Architecture: Communications Manager, Voice Gateways, UCC Express, CVP and UCC Enterprise. I have been fortunate to be in many different situations (Good an bad) ov
Personal Web Page : http://www.cdw.com
1786
Posts
1303
Helpful
73
Solutions
Recent Badges
CCP Member
50 Accepted Solution
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
View All
Recent Badges
Awards

Enable SSL on VXML Server

Created by adignan Collaborator in Contact Center
‎03-17-2010 07:00 AM
‎03-17-2010 07:00 AM
SRND states that both Tomcat and WebSphere can only support 100 VXML sessions if SSL is enabled.  This is a DRASTIC drop in performance and doesn't make sense to me.  Has anyone seen otherwise in the field? ... View more
Labels:

Dialer w/ ICM Agents

Created by adignan Collaborator in Collaboration, Voice and Video Documents
‎10-13-2009 06:16 AM
‎10-13-2009 06:16 AM
Are there any limitations in regards to the Cisco Outbound Dialer when the agents are not on Cisco IP Phones, but rather sitting on a 3 rd party ACD phone (Avaya for example) integrated via PG?  CallManager will be in the mix to register the dialer ports, but the agents are a mix of Cisco IP Phones and Avaya phones (Avaya integrated via PG). ... View more
Labels:

Re: Java.lang.NullpointerException

Created by adignan Collaborator in Contact Center
‎09-30-2009 08:30 PM
‎09-30-2009 08:30 PM
Is it with all scripts, or just a particular script? ... View more

Re: Agent Desktop 5.0 Chat Questions

Created by adignan Collaborator in Contact Center
‎09-28-2009 08:16 PM
‎09-28-2009 08:16 PM
Unfortunately, removing the chat button is the only option. The drawback is that the shortcut strokes (control c or something, i don't have CAD up right now) still brings up the window. As for logs, nothing centrally located. In 7, they are logged locally to the machine but that doesn't do us a whole lot of good does it? :) - adignan please rate helpful posts. ... View more

Max Latency from Call Server/VXML Serve...

Created by adignan Collaborator in Contact Center
‎07-30-2009 05:25 AM
‎07-30-2009 05:25 AM
In the SRND it looks like its 200ms but not very clear. I have a design where UCCE and CVP will be in the US. In India, there is a site that will have a local CM cluster so a local CM/CTIos CM PG. It will also have a local VXML Gateway. Customer has an average of about 200ms delay from their US site to India. ... View more
Labels:

Re: Third party post call survey soluti...

Created by adignan Collaborator in Contact Center
‎07-25-2009 07:44 AM
‎07-25-2009 07:44 AM
Unfortunately, with UCCX there is no way to automate the redirecting of the call to the post call survey. What I have typicallly done is add a "end call" button in CAD that when pressed routes the call to the survey destination. This destination can be another Route Point for survey's you can build yourself in UCCX OR you can integrate to a 3rd party via PRI or SIP. Verint has a nice product and can be found here: http://verint.com/contact_center/section2a.cfm?article_level2_category_id=21&article_level2a_id=279 www.twitter.com/unifiedcc ... View more

Re: CLID in ICM for MObile Agents

Created by adignan Collaborator in Contact Center
‎06-23-2009 11:40 AM
‎06-23-2009 11:40 AM
Are you referring to the inbound CLID or the outbound CLID for these agents? ... View more

Re: Mobile Agent Issues with CAD

Created by adignan Collaborator in Contact Center
‎04-06-2009 09:40 PM
‎04-06-2009 09:40 PM
Chad, did you ever get this fixed? I am having the same exact issue. ... View more

Re: Basic IVR vs Adv IVR ports, What;s ...

Created by adignan Collaborator in Contact Center
‎02-23-2009 05:21 AM
‎02-23-2009 05:21 AM
Use this guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf and go to page 2-19. This lists the steps available in the Enhanced (basic ivr ports) vs. Premium (advanced ivr ports) CRS Editor. please rate helpful posts ... View more

Re: Can UCCX 7.0 PRE create/send "urgen...

Created by adignan Collaborator in Contact Center
‎02-20-2009 04:23 AM
‎02-20-2009 04:23 AM
This is not possible. please rate helpful posts. ... View more

Re: Supervisor Recording

Created by adignan Collaborator in Contact Center
‎02-20-2009 04:22 AM
‎02-20-2009 04:22 AM
The format is a .raw file. Cisco provides a utility to convert these files from .raw to .wav (raw2wav). Reference chapter 5 here: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/cad66tg-cm.pdf please rate helpful posts ... View more

Re: Forward CCX 5.0 Call directly to a ...

Created by adignan Collaborator in Contact Center
‎02-20-2009 04:15 AM
‎02-20-2009 04:15 AM
Reference my post from a few years back: http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=true&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd7ecbb/1 please rate helpful posts ... View more

Re: Quality Management for recording re...

Created by adignan Collaborator in Contact Center
‎02-20-2009 04:13 AM
‎02-20-2009 04:13 AM
Will your remote agents just be utilizing CAD along with IP Communicator at home over VPN? If so, you just install the QM agent app on the PC and it will work just as if the agent was on your local LAN. if your remote agents have a soho router with a nailed up VPN to your corporation and they use a hard IP phone. Same thing applies, assuming the NIC is supported by QM, install the QM agent app on the agents PC and it will sniff the traffic from the back of the just as if the agent was on premise. please rate helpful posts ... View more

Re: RONA Problem?

Created by adignan Collaborator in Contact Center
‎02-20-2009 04:10 AM
‎02-20-2009 04:10 AM
Could you post your scripts, or compare your script Select Resource configuration vs. this link: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml please rate helpful posts ... View more

Re: Notification Dialer Software

Created by adignan Collaborator in Contact Center
‎02-20-2009 04:06 AM
‎02-20-2009 04:06 AM
Radianta is a very good dialer app for Express. http://www.radianta.com/products/contact-center/campaign-express/ In regards to pulling the data out of M$ CRM, there will have to be somem custom development done by your company or a Cisco partner to develop a process to pull this information out and populate the campaign. please rate helpful posts ... View more
Public Statistics
Date Registered ‎06-13-2001 01:23 PM
Date Last Visited ‎08-18-2017 03:53 AM
Total Messages Posted 1,786
Total Helpful Votes Received 1303
Helpful Votes Given To
Helpful Votes From