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About adignan
08-18-2017
adignan
Collaborator
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Member since
06-13-2001
1786
Posts
1029
Helpful
73
Solutions
Latest Contributions by adignan
Latest Contributions by adignan
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Cisco Cius : Upgrade from Android 2.2 to 4.0
Created by
adignan
in
Unified Communications Infrastructure
07-27-2013
07-27-2013
What about opening the CIUS to the open source community to get an Android 4.0 upgrade? I have 30 th...
Dialer w/ ICM Agents
Created by
adignan
in
Collaboration, Voice and Video Documents
10-13-2009
10-13-2009
Are there any limitations in regards to the Cisco Outbound Dialer when the agents are not on Cisco I...
Re: Java.lang.NullpointerException
Created by
adignan
in
Contact Center
09-30-2009
09-30-2009
Is it with all scripts, or just a particular script?
Re: Agent Desktop 5.0 Chat Questions
Created by
adignan
in
Contact Center
09-28-2009
09-28-2009
Unfortunately, removing the chat button is the only option. The drawback is that the shortcut stroke...
Max Latency from Call Server/VXML Server/Media Server to VXML Gateway
Created by
adignan
in
Contact Center
07-30-2009
07-30-2009
In the SRND it looks like its 200ms but not very clear. I have a design where UCCE and CVP will be i...
Re: Third party post call survey solution for UCCX
Created by
adignan
in
Contact Center
07-25-2009
07-25-2009
Unfortunately, with UCCX there is no way to automate the redirecting of the call to the post call su...
Re: CLID in ICM for MObile Agents
Created by
adignan
in
Contact Center
06-23-2009
06-23-2009
Are you referring to the inbound CLID or the outbound CLID for these agents?
Re: Mobile Agent Issues with CAD
Created by
adignan
in
Contact Center
04-06-2009
04-06-2009
Chad, did you ever get this fixed? I am having the same exact issue.
Re: Basic IVR vs Adv IVR ports, What;s the difference?
Created by
adignan
in
Contact Center
02-23-2009
02-23-2009
Use this guide:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express...
Re: Can UCCX 7.0 PRE create/send "urgent" e-mails?
Created by
adignan
in
Contact Center
02-20-2009
02-20-2009
This is not possible.please rate helpful posts.
Re: Supervisor Recording
Created by
adignan
in
Contact Center
02-20-2009
02-20-2009
The format is a .raw file. Cisco provides a utility to convert these files from .raw to .wav (raw2wa...
Re: Forward CCX 5.0 Call directly to a Unity Voicemail box
Created by
adignan
in
Contact Center
02-20-2009
02-20-2009
Reference my post from a few years back:http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&f...
Re: Quality Management for recording remote agent's calls
Created by
adignan
in
Contact Center
02-20-2009
02-20-2009
Will your remote agents just be utilizing CAD along with IP Communicator at home over VPN? If so, yo...
Re: RONA Problem?
Created by
adignan
in
Contact Center
02-20-2009
02-20-2009
Could you post your scripts, or compare your script Select Resource configuration vs. this link:http...
Re: Notification Dialer Software
Created by
adignan
in
Contact Center
02-20-2009
02-20-2009
Radianta is a very good dialer app for Express.http://www.radianta.com/products/contact-center/campa...
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Public Statistics
Date Registered
06-13-2001
01:23 PM
Date Last Visited
08-18-2017
03:53 AM
Total Messages Posted
1,786
Total Helpful Votes Received
1029
Helpful Votes Given To
User
Helpful Count
jasminmanvar
5
baldwinj
5
sanjeev.thallik
ar
5
pacameron
5
lindborg
5
See all >
Helpful Votes From
User
Helpful Count
stephanalonso
5
kpb96m0000
5
costaspal
10
jasonmadruga84
5
thobonho
5
See all >