I have client that needs to capture account information in an IVR and then use for CTI Screen Pop. We can deal with the decryption at the screen pop. Does anyone know a way to encrypt the data in the Logger or HDS?
Thank you for the reply. You both confirmed my thoughts that ICM could not handle encryption after writing data to the databases. We will probably take the approach of encrypting at the IVR and the decrypting at the desktop for screen pop. Thank ...
