Hi, We are working on an integration with Cisco UCCX (11.5.1.11001-34).We need to get skill aggregated data in 15 minute intervals.The skill data that is needed per interval is: Call volume (handled + abandoned), Handled calls, Average handle time, A...

Do reports show data aggregated according to the call start time? End time? Is this configurable?Does it return the same data as the report?We are planning to do integration by directly the uccx database stored procedure sp_csq_all_fields:Is there an...

Hi, we have some questions regarding the reports. 1. We are looking to get various metrics from ucce aggregated for 15 or 30 minutes time range by skill:Call volume (handled + abandoned)#handled callsAverage handle timeAverage Speed Of AnswerService ...