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When I run reports or schedule out reports using the CSQ All-Fields Reports, the Abandonment Rate column seems to change the output.So if I run a report using <10 agents, the rate is fine. However if I pull for a team that's much larger, then it adds...
Context: I'm a data analyst that oversees a Call Center, and I make reports.I would like to establish a pipeline from Cisco UCCX database to Microsoft Fabric's Data Lakehouse.The two reports I would like to pull via SQL or some other means:The Detail...
I am using the The Detailed Call CSQ Agent Report (DR or Detail Report) and ran it three different times with three different results.Test 1--Control Group: I chose specific agents and specific CSQsTest 2: I chose agents and no CSQsTest 3: I chose CS...
I am tying to pull the Detailed Call CSQ Agent Report, but I can only pull 5-days at a time. If I try to pull a month's data, then I get the following message,"Success More than the displayed number of records are available. To view these records, mo...
Okay, thanks Roger! Good to know!What my target, I would like to be automate an ETL process from Cisco to Power BI, so I have the raw data.I think SQL should be able to lift, transform and model the data from the repository that I ingest the data int...
By CDRDo you mean the Call-by-Call-Detailed Report?The filters don't seem to work on them.I end up getting way more data needed. Increasingly, there's an 8k row-limit.Is there a way to use SQL instead of the reports with Cisco UCCX 12.5?
That is a good report. However when I change the parameters in the report definitions to add Agent Name and CSQ/Phoneline name, it won't add them. Instead the report leaves them blank.So context: I am running reports for a call center to evaluate per...
UCCX 12.5It seems to have fixed itself so I am a little confused. But I do have a different question,is there a report that gives the granular details on both incoming and outgoing calls?
Hey David, I was about to message you privately but you beat me to it!The reddit post had links I couldn't click on using my work laptop, and it pertains to Cisco version 10. Is there a way to get to the UCCX database using Visual Studio or some othe...
