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@bill.king1 What I need: Help Deciding between The All-Fields Report versus the Detailed CSQ Agent Report.I am running reports for a call center to evaluate performance.The CSQ All-Fields reports seems to showing pivoted values, that is from the raw ...
I am running reports for a call center to evaluate performance.The CSQ All-Fields reports seems to showing pivoted values, that is from the raw data, it gives values that have been grouped or averaged. This report differs from the CSQ Agent Detail Re...
When I run reports or schedule out reports using the CSQ All-Fields Reports, the Abandonment Rate column seems to change the output.So if I run a report using <10 agents, the rate is fine. However if I pull for a team that's much larger, then it adds...
Context: I'm a data analyst that oversees a Call Center, and I make reports.I would like to establish a pipeline from Cisco UCCX database to Microsoft Fabric's Data Lakehouse.The two reports I would like to pull via SQL or some other means:The Detail...
Okay, thanks Roger! Good to know!What my target, I would like to be automate an ETL process from Cisco to Power BI, so I have the raw data.I think SQL should be able to lift, transform and model the data from the repository that I ingest the data int...
By CDRDo you mean the Call-by-Call-Detailed Report?The filters don't seem to work on them.I end up getting way more data needed. Increasingly, there's an 8k row-limit.Is there a way to use SQL instead of the reports with Cisco UCCX 12.5?
That is a good report. However when I change the parameters in the report definitions to add Agent Name and CSQ/Phoneline name, it won't add them. Instead the report leaves them blank.So context: I am running reports for a call center to evaluate per...
UCCX 12.5It seems to have fixed itself so I am a little confused. But I do have a different question,is there a report that gives the granular details on both incoming and outgoing calls?
Hey David, I was about to message you privately but you beat me to it!The reddit post had links I couldn't click on using my work laptop, and it pertains to Cisco version 10. Is there a way to get to the UCCX database using Visual Studio or some othe...
