About sathish10608

sathish10608 · 12-31-2020

Hi,Need help to monitor Memory utilization of CUSP using JConsole.The GUI and CLI are showing spiked up values of Memory utilization due to an identified bug. There is no ETA for this Fix.There is an option to monitor CUSP using JConsole and the port...

sathish10608 · 03-11-2021

Thank you, I think this is updated recently, at the time when we were working with TAC, we did not find it online. Hence we requested TAC to update the documentation.

sathish10608 · 03-03-2021

Ivan,As it is mentioned in the Website, "Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of e...

sathish10608 · 02-25-2021

Attached are the supported devices for Call Recording with AQM.

sathish10608 · 02-25-2021

Hi Sonam, Unfortunately, the recordings are stored with the Person ID as the folder name, and the file names will be with Media_Contact ID.espx (Compressed files).This is a hardcoded configuration in AQM and cannot be modified or altered as far as i ...

sathish10608 · 01-13-2021

We have managed to find a way to monitor CUSP Memory and CPU using Java Console/JMX.We would need a monitoring user to be created in CUSP, which is not available/mentioned as part of any CUSP documentation. After creating the monitoring user, we were...

Member Since	‎09-15-2019 01:17 AM
Date Last Visited	‎05-19-2022 10:29 PM
Posts	14
Total Helpful Votes Received	11

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Monitoring CUSP using JConsole

Re: Monitoring CUSP using JConsole

Re: Cisco CCE and Webex WFO

Re: Jabber for ios call recording in AQM?

Re: Voice Recording AQM

Re: Monitoring CUSP using JConsole