Hi All, Finesse - Issue in Popup on some inbound call. I found a problem some the inbound call don't popup of the customer detail. Who is have found a problem with me? Or Who have troubleshot for this case? Please see attachment. Best Regards...
Hi Quigath,This is an intermittent issue. We usually get around 1 call out of 10, about 2-3 calls in a normal working day. We don't know how to repro this yet.What agent usually sees is, a call comes in and agent status goes into "Reserved" then they...
