Finesse - Issue in Popup on some inbound call. I found a problem some the inbound call don't popup of the customer detail. Who is have found a problem with me? Or Who have troubleshot for this case? Please see attachment.
I would take a look at the corresponding webservices logs to see when the Finesse server sends the notification and see how big the delay is. Then, I would use wireshark to see the network traffic to find if the issue is on the server or client side.
If you are unable to figure it out yourself, I would suggest opening a TAC case since it seems like everything you are doing is out of the box with no customizations.