Hi there Seeking advice from anybody who has had any experience with monitoring and measuring user transactions within contact center.  We have recently won a contract where this measurement is tied into an sla and service penalties incurred if things go pear shaped. Looking for any experiences around what to measure from the client side, best practices,  hurdles encountered and which toolset was used for the job. My company have purchased a bmc product (TM ART) for this task and this would be my first experience of this product. Thank you. ... View more

Hi there Have a problem coming my way with regards monitoring 3g data usage on an 887 router.  I have yet to play about on one of these boxes so fishing for some advice before the challenge lands on my desk. The router will carry two links - x1 primary over the serial port and x1 secondary failover link utilizing 3g. The 3g sim has an allowance of 1Gb per month (traffic has been baselined and this seems sufficient - not by me though). I have a requirement to monitor the 3g link and trigger an alert at say the 60% mark (600Mb).  Whatever mechanism is used to count the data also has to reset to 0 at the beginning of every month as data stats will be included in monthly reports.  Second conundrum, I also have to somehow split out the data usage stats to show my customers usage as well as my own.  My own being management traffic (mainly snmp and icmp) and present this in the monthly report. Qs: #1 - Does the 887 have some form of 3g accounting capability either via gui or cli that can fulfil my requirements above? #2 - With splitting the data usage stats, could this be achieved using netflow and if it was possible, could i only have my flows sent down the Primary link (obviously only when it is active) and if the box fails to 3g have netflow just count the data until the Primary kicks in again. If no built in features can give me what i want i my go down the eem scripting route burt this is a last resort. Hope somebody can help - Thank you. ... View more

Looking for some guidance please. I have been tasked by our network team to find a solution to monitor voice traffic specifically for packet drops in dscp ef traffic. Thinking of using my cacti box as my first port of call but need to know exactly which OIDs i need to be pulling in.  I have looked at the various mib sets related to qos cos etc.... but to be honest, they are bit daunting for someone who is not familiar in this area. Any other options for this would be greatly appreciated - could rmon fulfill this task? cheers ... View more