Good Evening,I've noticed a series of numerically titled "New Folder"s in the Script Repository of UCCX 8.5.  The creator is Null and last update date 01/01/1970  quite clearly these have been orphaned in the database.  However when I try to rename o...

Hi Folks,Is anyone aware of a report I can run on HRC that will list only the calls that breached an SLA - this will need to include calling number, agent that answered the call and the time of the call.  Report will also need to be filtered by CSQ n...

Hi there,We have 5 enterprise subscribed IP phone services - EM, CIPCC Phone Agent etc.  However recently we've been encountering an issue where only 3 or 4 of these services are available when clicking the services button on the phone, i.e. the list...

Hi folks,I'm currently investigating an issue for one of our customers where one of their 3750 Core Switch Stacks crash / becomes unresponsive during a NESSUS Scan.They've diabled DoS testing and have ensured that safe scanning is enabled.  For the t...