Good Evening, I've noticed a series of numerically titled "New Folder"s in the Script Repository of UCCX 8.5.  The creator is Null and last update date 01/01/1970  quite clearly these have been orphaned in the database.  However when I try to rename or delete these directories I just get an error message saying operation failed. As this is a development server I've restarted the UCCX Engine Service and have stretched as far as rebooting the whole server, however these DB entries are still present. Any suggestions for how to remove them?  I considered using the CLI run sql command but don't know anything about the backend DB structure and don't really want to 'play'. Any assistance would be gratefully received. Regards, Ryan ... View more

Hi Folks, Is anyone aware of a report I can run on HRC that will list only the calls that breached an SLA - this will need to include calling number, agent that answered the call and the time of the call.  Report will also need to be filtered by CSQ name. Any suggestions would be much appreciated. Ryan ... View more

Hi there, We have 5 enterprise subscribed IP phone services - EM, CIPCC Phone Agent etc.  However recently we've been encountering an issue where only 3 or 4 of these services are available when clicking the services button on the phone, i.e. the list is incomplete.  In order to rectify this we have to restart the Cisco Tomcat service on the publisher. Our CUCM Cluster consists of a publisher, 2 subscribers, and a further 2 subscribers dedicated to TFTP only.  Does anyone have any suggestions as to what may be causing this?  I've checked the bug toolkit but am unable to find anything similar.  RTMT doesn't really show any errors relating to Tomcat. Thanks in advance Ryan ... View more

Hi folks, I'm currently investigating an issue for one of our customers where one of their 3750 Core Switch Stacks crash / becomes unresponsive during a NESSUS Scan. They've diabled DoS testing and have ensured that safe scanning is enabled.  For the test they are port scanning all of their VLANs (around 600 internal addresses). The network consists of 2x 3750 Switch Stacks connected via fiber, edge switches connect into these cores.  Both cores are running HSRP, for VLAN gateway redundancy. Issue Being faced is as follows: During the scan, Core 1 becomes unreachable from Core 2.  We can telnet to Core 2 and administer as necessary.  However we cannot telnet to Core1, a console connection also fails - the switch stack is unresponsive, but  does respond to pings. On Core 2 I've performed a show proc cpu sorted and can see the IP Input process is running at around 60% and the CPU is highly utilised. Once Core 1 becomes unreachable the network gradually grinds to a halt, almost mimicking some sort of broadcast storm or Spanning Tree loop. Interestingly Core 1 HSRP is still active, so the hello packets are still being sent. The only resolution to the issue is to perform a hard reset of the Core to restore service. Logs from core 1 show the CPU becomes fully utilised.  There is also an error logged indiciating: %FIB-2-FIBDOWN: CEF has been disabled due to a low memory condition. It can be re-enabled by configuring "ip cef [distributed]" Both cores are running IOS 12.2.(52) SE IPBASE.  I've attempted to reproduce the issue in the office here and although a NESSUS scan does increase switch CPU utilisation I couldn't reproduce the failure scenario. Has anyone else experienced similar issues or have any suggestions as to what may be causing the 1st core to become unresponsive?  I've found some articles with regard to a 6500 switch rebooting during a NESSUS scan, and also some HP switches exhibiting similar behaviour but nothing that matches the exact scenario I'm investigating. Any help or suggestions would be greatly appreciated. Many thanks Ryan ... View more