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Hi,I'm new to UCCX Scripting. I have a script that waits for the next available agent. If no agent is available, the user hears a prompt that says, "Thank you for holding...please press 1 to leave a voicemail or continue to hold." The user hears Mus...
Thanks phampson for your reply. I removed the MOH and took my 3:30 music on hold wave file and split it into seven 30 second clips and then uploaded them to the Call Center. Then I completely modified the script where during the first MOH the user he...
