Hello Ladies and Gentlemen,I created java classes and deployed them, they are working fine so far. My problem however, is how to make more variables (currently, only the first 3 substitutions are made). I have attached some screenshots to show you wh...

Hello,I am trying to migrate from hard phones to using IP Communicator in in my contact center. We are running UCCE 7.X, CTI Agent Desktop 7.5 and IP CIPC 7.0.5.0The communicator registers with the call manager, can even make and receive calls. Howev...

Hi,I have an IPCC Setup and currently, only phones whose numbers are 1XXX can receive calls. I have tried with 2XXX but the phone just wont receive the calls. How can I enable other ranges (2xxx) to receive calls when agents are logged in?Kind Regard...