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Hi,We are running IPPA w/ CVP 7.0.2 (h323), ICM 7.5.8, CM 7.1.5 and CAD 7.5.1. We are are experiencing an issue w/ the queue stats not updating on the phone. The phone service refreshes every 10 seconds, but the data never changes. Previously it wo...
Hi,We are getting the following error when an agent tries to login to her IPPA..."cannot change requested state from current state"We've tried resetting the phone as well as re-associating the device w/ the jtapi user. Neither seemed to work.Any hel...
Hi,I'm wondering if anyone knows a way to send a variable as a parameter into a custom function.I have a CF like the following....Name = userTestFunction()Parameters = 1Function = global.userVariable%1%_TestIn my script I want to pass ...
Hi,I'm looking to change the DNIS length in CVP from 4 digits to 9 (or 10) digits. Here is some detail about the environment...CVP 7.0.2ICM 7.5.8VRU type 10Here is the scenario...We have a 'traditional' call center setup. 800 service from the carri...
The value of the dblookup field (Database.MyTable.MyField) is 'A', but the value of that variable isn't inserted into the %1% parameter, what's put into the parameter is 'Database.MyTable.Myfield'. So, it treats the database lookup field as a string...
Geoff,Thanks for the quick response. I get what you're saying about adding the translation rule to the GW. This would work slick. The problem we would have is that we have approx 2000 4-digit DNIS that come into our ICM today. That would mean we'...
