About a11anwr1ght

a11anwr1ght · 11-08-2010

Reading through the SRND for UCCE and in the section about CTI route point / ports associated with the IP IVR, it mentions for High Availability you should add call forward on no answer, busy and cti failures to another CTI route point / port.http://...

a11anwr1ght · 12-05-2010

Not sure if you are using ICM in this, but before the call is sent to the IVR (like the first script the call goes to) use the set variable node to assign the CLID of the caller to call variable1 or 2 or X, you could even do that for the customer's d...

a11anwr1ght · 11-08-2010

Generally you would have translation route pool to send the call to, and then once the call arrives let the call manager decide which IP IVR port is going answer the call.In the translation route you can use some consider if such as:&&Peripheral.IVR0...

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Call forward on IP IVR CTI ports / route points - is it needed?

Re: Display Original Calling Number on Transfer from IVR

Re: Call forward on IP IVR CTI ports / route points - is it need