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Hi,I need clarification on the supported/best-practice way to do the following for a WXCC-integrated Live Chat deployment. When a logged-in customer starts chat from Web and Mobile app, I want to attach a non-sensitive “customer key” to the chat sess...
Hi everyone, I’m looking for guidance (or confirmation this is a known gap) on an AI-first chat to human-agent handoff design using Webex Connect + Webex Engage + Webex Contact Center.Use Case:Customer chats with AI Agent firstOnly if the customer re...
Hi everyone, I’m looking for guidance (or confirmation this is a known gap) on an AI-first chat to human-agent handoff design using Webex Connect + Webex Engage + Webex Contact Center.Use Case:Customer chats with AI Agent firstOnly if the customer re...
Thanks, this matches what we’re seeing. Do you know if Cisco has any official guidance/docs for supported method/API to update CAD/customerName on an existing task after creation?
