Documento detalhado do licenciamento do UCCX

[alexandrecalazans]

Existe algum documento que detalha o licenciamento do UCCX 12.5?

Estou com uma dificuldade de encontrar uma documentação que detalha as features de cada licenciamento, por exemplo:

O licenciamento Premium habilita quantas portas IVR? 

e o licenciamento Enhanced?

[Leonardo Santana · Accepted solution]

Olá bom dia,

De acordo com o Design Guide do UCCX 12.5 cada licença premium de agente fornece duas licenças Advanced IVR ports.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_011.html?bookSearch=true#reference_AF8CC600C014A992879DB5E9F39D97A...

IVR Ports

IVR ports are packaged as either Basic or Advanced IVR ports.

Basic IVR ports licensing—Basic IVR ports are not licensed. You must use the Cisco Collaboration Sizing Tool to determine the maximum number of Basic IVR ports that are supported on a per-configuration basis.

Advanced IVR ports licensing—Advanced IVR ports are licensed on a per-inbound voice seat basis and are available only with the Premium package. Each inbound voice seat provides two Advanced IVR port licenses. For example, a 100-seat inbound voice deployment provides 200 Advanced IVR port licenses. Advanced IVR port licenses counts are checked at run-time. In the example given here, the 201st simultaneously active request for an Advanced IVR port to handle an incoming call would be denied. Deployments that require additional advanced IVR ports need to purchase add-on Unified CCX Premium seats. Each Premium seat provides two advanced IVR ports.

Att

Leonardo Santana

[alexandrecalazans]

Obrigado Leonardo.