Cisco - AnyConnect VPN - Cannot Map Drives HELP!

[mbucholz]

We were given instructions to use on our personal computers and I cannot map a drive. IT doesn't know how to help me. It seems like I'm the only person it doesn't work for. It says, "Windows cannot access [the drive]. Check the spelling of the name. Otherwise, there may be a problem with your network." My IP is a private IPv4 connection. I'm about as savvy with this stuff as...if you tell me step by step how to do something I can follow it. I'm not real great at diagnosing what's wrong and half the forums I've read I don't understand a thing they are talking about. Help?

[Marvin Rhoads]

So what did it end up being? Some conflicting setting or program on your local PC?

[mbucholz]

They had me check "login with alternate credentials" and reconnect at login and put in their filepath thing plus my uniquename. Then that didn't work but it had already done the Duo push. So then they had me uncheck alternate credentials and do the same thing when login popped up. Idk. But it worked. I was able to add the other drives without an issue.