Greetings,
Can anyone direct me in the right path to resolve the following issues we are experiencing. We have users using the ip communicator with checkpoint vpn and it works perfect except when dialing another vpn ip communicator user. They only get one way audio. Is there a solution to resolve?
Also, we have (4) home agents and (3) of them are not recording. I have tried everything ,but no prevail. Although when they restart their computers, they record for most of the day. We have (1) of these agents who is recording correctly with no issues. I have been told by Calabrio that it's the check point vpn and that we should be using Cisco vpn. Can anyone shed some light on this issue?
Thanks,
Janet Love
jlove@crystalcruises.com
310 203-4330