I entered the Anyconnect password correctly, but I still can't log in.

[jinwookkang]

Hello?



Cisco Anyconnect Secure Mobility Client entered the username and password to send an app push to NETIQ, but it only says login failed.



I was logged in until yesterday, but is the password expired?



How to find a password or change an expired password?



Thanks for your help.

[ardw]

We need to check the VPN logs to see what error we are getting.

[d99729044]

The Log

2024-10-20 21:30:01 | 20f8 | POST https://it-mil.ipdatafone.net/
2024-10-20 21:30:03 | 20f8 | Connected to 217.212.240.89:443
2024-10-20 21:30:03 | 20f8 | There was a non-CA certificate in the trusted list: OU=Copyright (c) 1997 Microsoft Corp.,OU=Microsoft Corporation,CN=Microsoft Root Authority.
2024-10-20 21:30:03 | 20f8 | There was a non-CA certificate in the trusted list: C=US,O=MSFT,CN=Microsoft Authenticode(tm) Root Authority.
2024-10-20 21:30:03 | 20f8 | There was a non-CA certificate in the trusted list: CN=Root Agency.
2024-10-20 21:30:03 | 20f8 | SSL negotiation with it-mil.ipdatafone.net
2024-10-20 21:30:03 | 20f8 | Connected to HTTPS on it-mil.ipdatafone.net with ciphersuite (TLS1.3)-(ECDHE-SECP256R1)-(RSA-PSS-RSAE-SHA256)-(AES-256-GCM)
2024-10-20 21:30:03 | 20f8 | XML POST enabled
2024-10-20 21:30:03 | 20f8 | Please enter your username.
2024-10-20 21:30:03 | 20f8 | Text form: username
2024-10-20 21:30:36 | 20f8 | POST https://it-mil.ipdatafone.net/auth
2024-10-20 21:30:37 | 20f8 | Please enter your password.
2024-10-20 21:30:37 | 20f8 | Password form: password
2024-10-20 21:30:49 | 20f8 | POST https://it-mil.ipdatafone.net/auth
2024-10-20 21:30:50 | 20f8 | Login failed.
Please enter your password.
2024-10-20 21:30:50 | 20f8 | Password form: password
2024-10-20 21:31:05 | 20f8 | POST https://it-mil.ipdatafone.net/auth
2024-10-20 21:31:06 | 20f8 | Login failed.
Please enter your password.
2024-10-20 21:31:06 | 20f8 | Password form: password
2024-10-20 21:31:21 | 20f8 | POST https://it-mil.ipdatafone.net/auth
2024-10-20 21:31:22 | 20f8 | Got HTTP response: HTTP/1.1 401 Authentication failed
2024-10-20 21:31:22 | 20f8 | Server 'it-mil.ipdatafone.net' requested Basic authentication which is disabled by default
2024-10-20 21:31:22 | 20f8 | Authentication error; cannot obtain cookie
2024-10-20 21:31:22 | 253c | Disconnected