Problem uninstalling VPN Client 4.0.3 with XP

[dstovall73]

Hello,

I cannot successfully uninstall VPN Client 4.0.3 on my PC running XP SP2, using either the Uninstall or Add/Remove. It successfully completes but nothing is removed. Are there procedures to manually uninstall on XP? I only saw Win2000 uninstall instructions on this site.

Thanks, Dave

[ehirsel]

How did you install the client? Using MSI or InstallShield? Do you have this option:

Start > Programs > Cisco Systems VPN Client > Uninstall VPN Client.

If so, try using the uninstall via the program group.

[dstovall73]

Hello,

Thanks for your reply. I installed via InstallShield. I have tried Start > Programs > Cisco Systems VPN Client > Uninstall VPN Client many times without success. Also Add/Remove programs. I work for Raytheon and the instructions from their Help Desk after describing the problem was for me to manually uninstall (helpful, huh?). So I'm looking for any guidance here. I know I have to remove some items in the registry but I'm trying to pin down exactly what it is I have to remove.

Thanks, Dave

[ehirsel]

I have not found any xp specific instructions, but I would use the win 2000 instructions as a starting point.

I would also examien the registry for these keywords after you've done some of the manual changes as described in the win2000 document:

Cisco

Determinisitic Network

vpn client

I would not expect there to be much matching, but I have not yet installed the product on XP.

Let me know how it proceeds.

One other item that may be of interest if you receive a vsinit.dll validation error on win xp

Here is some info I found from this URL:

http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=24113#M24113

Even though you may not use the Zone Alarm product I think you may need to follow these steps anyway if you get the validation error message.

Here is the main message board content:

Reregister DLL files that are associated with Cryptographic Services

To register .dll files that are associated with Cryptographic Services, follow these steps:

1. Click Start, and then click Run.

2. In the Open box, type cmd, and then click OK.

3. At the command prompt, type the following commands, pressing ENTER after each line:

Note Click OK if you are prompted.

Note Microsoft Windows 2000 does not include the Sccbase.dll file. If you are running a version of Windows 2000, omit the Sccbase.dll file.

regsvr32 softpub.dll

regsvr32 /u wintrust.dll

regsvr32 /u initpki.dll

regsvr32 /u dssenh.dll

regsvr32 /u rsaenh.dll

regsvr32 /u gpkcsp.dll

regsvr32 /u sccbase.dll

regsvr32 /u slbcsp.dll

regsvr32 /u cryptdlg.dll

regsvr32 /u softpub.dll

exit

4. Restart your computer.

5. Click Start, click Run, type cmd in the Open box, and then click OK.

6. At the command prompt, type the following commands (press ENTER after each command).

Note Click OK if you are prompted.

Note Microsoft Windows 2000 does not include the Sccbase.dll file. If you are running a version of Windows 2000, omit the Sccbase.dll file.

regsvr32 softpub.dll

regsvr32 wintrust.dll

regsvr32 initpki.dll

regsvr32 dssenh.dll

regsvr32 rsaenh.dll

regsvr32 gpkcsp.dll

regsvr32 sccbase.dll

regsvr32 slbcsp.dll

regsvr32 cryptdlg.dll

regsvr32 softpub.dll

exit