Edson Pineiro
Edson Pineiro is a senior customer support engineer in the Cisco Technical Assistance Center in Sydney. His current role includes configuring, troubleshooting, and designing gateways, gatekeepers, Cisco Unified Border Element Enterprise Edition, and Cisco Unified Call Manager using his deep knowledge of signaling protocols such as SIP, H.323, MGCP, SKINNY, and others. He has been involved in several bug fixes, escalations, and critical account cases from around the globe. He has over seven years of experience in the IP voice industry.
