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Cole Callahan
Cisco Employee
Cisco Employee

on ‎07-20-2021 08:47 AM

 
 

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    • The Cisco Support Community is an engaging, full-featured, self-service, content-filled, technical support community. The Community provides an online site and collaboration tools to quickly find answers to questions, troubleshoot, research independent reviews on products, and discover enhanced connectivity techniques and optimization questions. It was originally launched as NetPro in 2000.
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    • Registering lets you take full advantage of the community, enabling you to:
      • Post new messages and reply to other members' posts
      • Receive email when someone responds to a specific post or topic
      • Exchange private messages with other members
      • Personalize your community experience
      • Share your technical expertise by posting blogs, videos, and documents
      If you don't register, you can only browse, search for information, and read posts. You won't be able to give Helpful votes, interact with other community members, or set customization preferences.
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    • If you are a new user:
        1. Click the Register link in the top right corner of the page


        1. A new page will open and you can create a new account by clicking on the Register Now button


        1. You will be required to fill out all fields to create a Cisco account
          2.  


      Registration is free and open to all general users. The Cisco Support Community is Single Sign On so when you register, you are creating an account in Cisco.com.
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    • After you've registered and confirmed your registration, you can log in and start participating.
      To log in:
        1. Click Log In at the top right of any page

      1. Enter your Cisco.com User ID and Password
      2. Click Log In
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    • To get help with your password:
      1. On the Log In screen, click Forgot your user ID and/or password? at the bottom of the page
      2. Enter the email address you used when you registered with the community
      3. Click Reset Password
      4. Check your email for your log in name and a password reset link.
      Close

    • For a consistent and reliable experience we recommend using the latest releases of the following browsers (with JavaScript enabled, and not inclusive of any backward-compatibility modes):

      Desktop Platforms

      • Chrome
      • Internet Explorer 11
      • Firefox
      • Microsoft Edge
      • Safari

      Mobile Platforms

      If you are using Lithium Responsive, you must use a current version of one of these mobile browsers:

      • Safari on iOS
      • Chrome on Android
      • Mobile v1 browser support

      If you are using Mobile v1, we recommend a current version of one of the following (with JavaScript enabled):

      • Safari on iOS
      • Android browser on Android
      • Opera Mini
      • BlackBerry Browser
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    • Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. On the Cisco Support Community you will find:
      • Discussions where you can post questions and answers
      • A substantial number of high quality technical documents posted by community members
      • Blogs, videos, and community forums where you can share your technical knowledge

      Guests and unregistered visitors can browse or search the community for information. Registered users can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

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    • To subscribe to a community (or to follow a community):
        1. Navigate to that community's landing page and choose Subscribe from the Options menu, located in the upper right corner
        2. You are now subscribed to the community

          Please note that not all top-level communities will have the option to Subscribe as content may not be posted at that level.

      1. Once you have subscribed to a community, you can check your subscriptions by choosing My Subscriptions from the User menu
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    • The easiest way to ask a question of the community is to simply type your question in the Search field, located in the blue banner at the top of any Cisco Support Community site page. You might find that your question has already been asked and answered previously by another community member. You can also navigate to a content area that is related to your question and start a discussion or post a blog entry. Other community members will see your post and hopefully answer your question right away.
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    • There are several ways to navigate to content on the Cisco Support Community.
      • You can use the drop down menus in the global navigation area. This menu is available on every page on the site so that you can always get to content you are looking for.
      • You can click on links in the tiles on the Home page. These tiles will show the topics within a category that is most current. Clicking on one of these links will take you to that particular community page.
      • To see all the topics in a community, click on the See all Community Topics link. The link opens a new page where the entire list of CSC topics can be viewed by opening/closing the tree controls.
      • If you are on a mobile device, you can navigate by clicking on the Options icon in the upper left corner. This opens a menu that gives access to topics that you find on the desktop. This menu is always available on any screen.
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    • Answering a question is just like posting a reply or comment in the community. You might find a question to answer by browsing through a Q&A on a topic you're interested in, or you might click the Answer a Question link from the Home page.
      The Support Community relies on the technical expertise of its members to provide the content that answers other members' questions.
      To quickly view a list of discussion topics that have not yet been answered, from the Home page:

        1. Click on the Answer a Question link

        If you are not a registered user of the Cisco Support Community, or you are registered but have not logged in, or have not subscribed to particular content, you will see the entire list of unanswered questions on the site.
      1. Choose the questions or topics to which you want to reply and click on the Reply button
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    • To access your own profile information, once you are logged in to the Cisco Support Community:

      1. Click on the User menu in the upper right corner and choose My Profile

        On the My Profile page you can view information about:

        • Communities that you have subscribed to
        • Summaries of topics you have participated in and your latest contributions
        • Badges you have received
        • Public and private statistics on your usage of the Cisco Support Communities
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    • Helpful votes is a content rating system that lets you vote for the posts you think are the most useful or important.

      When you give Helpful votes to a post, you are giving a a pat on the back to its author and letting other community members know that their post has been helpful to you. Your Helpful votes help to boost the value of certain messages and enhance the reputation of their authors.

      Giving Helpful votes is as easy as a single click, but the impact of Helpful votes ripples across the community.

      The Helpful vote button and count can be found on all posts, documents, and videos.

      Helpful votes replaces the 5-star rating system that has been part of the community previously.

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    • You can give Helpful votes to any posts in the community except your own.

      To give Helpful votes to a message and its author:

        1. Click on the Helpful icon at the bottom of the post. You can only give one Helpful vote per post

      If you change your mind about the quality of the message, you can remove your Helpful votes.

      1. To remove a Helpful vote you've given, just click on the Helpful vote icon again. You will see the Helpful vote count reduce by one vote
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    • Want to know who thinks a message is good? It's easy to find out which regular community members and community experts have given Helpful votes to a message. Helpful votes from community experts carry more weight than those from brand new members.

      There are different ways to see who's given you Helpful votes. One way is to:

      1. Go to the message page
      2. Click the Helpful votes count total
        The Who Gave Helpful Votes to this Message page shows you all the community members who have given Helpful votes to the message
      3. Click Experts to see Helpful votes given by high-ranking members of the community.
        Experts are usually moderators and other users who had a Helpful votes weight of more than 1 when they gave the message Helpful votes.
      4. Click the User ID or Helpful votes links to sort this page by the name of the user who gave Helpful votes or by the Helpful votes count.

      Another way to see who has given you a Helpful vote is to:

      1. Go to My Profile page by choosing My Profile from the User menu

        Your Profile page shoes the names of community members who have given you Helpful votes, the messages they have voted as Helpful, your top Helpful messages, and the Helpful votes you've given.

      2. To see all of your recent Helpful votes activity, click the View All link
      3. Click the various tabs to see more info about your Helpful votes activity
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    • To view the Most Helpful leaderboard:

      1. In the global menu, hover over the Experts menu, than hover over Leaderboards, and then choose Most Helpful
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    • There are a few reasons why you might not be able to give Helpful votes to a post.

      • You've already given Helpful votes to this message (you can only give them once).
      • You wrote the message (you can't give a Helpful vote to your own messages).
      • Your community manager wants you to give Helpful votes only to a message that starts a thread and not to replies.
      • Your community manager has turned Helpful votes off for a message or a forum.
      • Your community manager has frozen Helpful votes for this message. You can still see how many Helpful votes the message has received, but you can't give it Helpful votes it any more.
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    • An Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solutions icon also appears on boards

      and in search results so you can see which posts have accepted solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution

       

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    • You can customize the type and frequency of the notifications you receive from the Cisco Support Community for your subscribed communities by:

      1. Choose My Settings from the User menu

      2. The My Settings page will open

         

      3. Click on the Subscriptions & Notifications tab
      4. Click on the Notification Settings sub-tab
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    • Tags are keywords you and other users can assign to content to facilitate search and organization. Tags usually describe the topic, theme, or subject of a discussion post, blog article, or document. You can add as many tags as you want and so can other community members.

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    • For content that has already been created (either by you or someone else):

      1. Go to the post, article, or document you want to tag
      2. Click on the Add Tag text or icon to add your own tag
      3. Type in a single keyword, or multiple keywords separated by commas
      4. Click on the Add button

        You can click on a tag to see other content that has received that tag, as well as other information about related tags, the community users who create the most tags, etc?

      For new content you are creating:

      1. Decide what content type you want to create
      2. Click on the appropriate choice in the Create component
      3. Enter the details for the content you want to create (e.g., Title, Body, attachments)
      4. In the Tags field, you can add tags for the content you are creating as well as control whether or not you want to allow other community members to have the ability to tag your content
      5. Click on Post or Publish

      Please note that the process for adding tags to Documents differs slightly from Blogs or Discussions. Tags cannot be added to documents when the document is being created. If you want to add a tag to a document, please follow the steps for tagging content that has already been created.

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    • Labels are a more persistent and content-centric way to organize Blogs and Documents. These content types are different from Discussions in that discussions are just that ? a conversation between one or more users that could cover many different topics that have little or no relation to one another or be relevant for a very specific point in time. Blogs and Documents are more permanent types of content that usually have either a single topic or multiple topics that are closely related. Labels are meant to help users to organize and find Blogs and Documents.

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    • Labels can only be created for a Blog article or a Document when the content is created.

      To add a label:

      1. Choose the content type you want to create by clicking on the appropriate link in the Create component
      2. In the Labels field, choose one or more of the technology areas that are most closely related to the content you are createing
      3. Click on Post for Blogs or Publish for Documents

      Please not that this is a required field for creating blogs or documents and you will not be able to successfully post your content without choosing at least one label. Also, labels are defined by the community manager and cannot be created by users.

      Close

    • Labels are a convenient and powerful way to organize content you may be interested in. At the top of a community content page the labels are associated with all of the posted or published content is displayed. Note that the number of times that label has been associated with a piece of content is tracked with the label itself.

      To narrow or focus the content to view, you can click on any of the labels to display just those blog articles or documents with that particular label.

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    • This leaderboard shows the authors with the most accepted solutions in the Cisco Support Community.

      To display this leaderboard:

      1. Hover on Experts in the global navigation menu to show the Leaderboards sub-menu
      2. Choose Most Solutions

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    • This leaderboard shows the authors with the most Helpful votes in the Cisco Support Community.

      To display this leaderboard:

      1. Hover on Experts in the global navigation menu to show the Leaderboards sub-menu
      2. Choose Most Helpful

      Close

    • GDPR stands for General Data Protection Regulation. Coming into effect on the 25th of May 2018, this is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen data protection for all individuals in the European Union.
      Close

    • The user can use this option to close their account permanently. User will be signed out as soon as the account is deleted. Deletion clears all PII fields in the Community.
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    • Yes, it will be possible to partially delete PII data. In other words, users will be able to delete one or more of the identified PII fields selectively.
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    • No. A user's contribution (posts, comments) and engagement (kudos, accepted solutions) will be retained. They will be disassociated from the original user and associated to an anonymous user. The ?Anonymous User? will have a standard username and a default avatar to distinguish it from other users.
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    • No. Users are advised not to share any personal data in posts or attachments, and the Community moderation policy is expected to enforce this. The user delete option will not systematically auto-clean any personal data inadvertently included in posts, attachments, messages, etc. This will fall under the purview of Community moderation.
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    • The SLA for User Delete is 30 days. This means that user information will be there in the database for internal reference for 30 days.
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    • No, the deletion is permanent. If users want to rejoin the Community, they will need to sign up again.
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    • If available, the user might be able to use the same user name in the Community. However, it will be treated as a new account with no association to the previous user.
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    • When GDPR is enabled, community members can opt to download their community content and personal information associated with their account for offline storage/reference. Community members who decide to leave the community can download this content before they close their account. To download your Community Content and Personal Information:
    • 1. Sign in to the community.

      2. Open the user menu and click My Settings.

      3. Go to Personal > Personal Information.

      4. Scroll to the bottom of the page and click one or both of the download links:

      Your file is downloaded to your desktop as a machine-readable .json file. You can open *.json file in Notepad or paste the content in following link for better readability.
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    • When GDPR is enabled on your community, members can opt to delete device-related information from their account, specifically the IP addresses which have been used by this account and the mobile device associated with the account. To delete personal device information from your community account:
    • 1. Sign in to the community.

      2. Open the user menu and click My Settings.

      3. Go to Personal > Personal Information

      4. Scroll to the Device Identifiers section.

      5. To delete the IP addresses used by this account, click Delete next to the list of IP addresses.

      6. To delete the mobile device associated with this account, click Delete next to the Mobile Device name.

      Note: If you delete your Device ID, you will no longer receive notifications from the community app to your mobile device. Notifications will be restored the next time you sign in to the community app.

    •  
      Close
 

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