Different reputation scores

[starol4711]

Hello,

sometimes I see that a website is blocked by our WSA due to a bad reputation score.

Then I'd like to submit the URL to get a re-check by Cisco. But the online check results in a "neutral" status.

Does anybody seen this issue before?

Attached are some screenshots of policy trace, online check and proxy error in browser.

Thank you,

Roland

[syeda3]

You can also check the Web Reputation Score by using senderbase.org.

moosprojectviewer.com is having a poor reputation score.

[starol4711]

Hello,

thank you for your reply.

I'd like to let Cisco do a re-check of the URL. I don't want to whitelist this URL manually on our WSA. When I do a manual whitelisting the URL won't be blocked again in case of a newly occured bad reputation.

If I will submit the URL at securityhub.cisco.com, Cisco would tell me the reputation is OK - but it isn't - not on our WSA.

[dmccabej]

Hello,

I would recommend opening a TAC case and providing the URL information, and we can then proceed to take the next steps.

Thanks!

-Dennis M.