Updating definitions on new WSA fails

[Henk Fictorie - Ulrich]

I have a strange problem.

We are adding a new virtual WSA (S300V) to our WSA farm.

Before you can successfully publish the configuration from the SMA, the WSA must have updated its Acceptable Use Control and Anti-Malware and Reputation definitions. The WSA never finish this update. The updater logfile show that new definitions are downloaded and these definitions are the same which are downloaded on a working WSA.

However the GUI keeps reporting "Attention - Updates are in progress" and trying to publish from the SMA fails.

How can I solve this issue? Any advice?

Henk Fictorie

[Henk Fictorie - Ulrich]

Update from myself.

The problem is solved, updating the definitions took hours, but is completed.

When I did this previously, updating would just take about 15 minutes. Therefore I was not prepared for waiting a couple of hours.

Henk