Hello Cisco Community,
I am requesting assistance with a reputation synchronization issue for the domain www.firstaiddirect.ca. My domain is currently marked as Web Reputation "Untrusted" with a threat category of "Spam" on TalosIntelligence.com, but I am unable to get the live status to reflect internal resolutions.
The Timeline:
Ticket 1 (10 days ago): Submitted and resolved as a False Positive. No change occurred to the live reputation status after 10 days.
Ticket 2 (Resolved Yesterday - #6753373): Again, reviewed and resolved as a False Positive. However, the public-facing reputation remains "Untrusted."
Supporting Data:
Domain: www.firstaiddirect.ca Status: Twice cleared as "False Positive" by Talos analysts. Google Postmaster: Shows Compliant.
There is a clear synchronization failure between the dispute resolution database and the live sensors. Since I do not have a TAC support contract, I cannot open a formal case. Could a Cisco Community Manager or employee please flag Ticket #6753373 to force a manual database sync?
I would appreciate help, this has been impacting my business for 10 days now. Several of my customers have been unable to access my site.
Thank you,
Rob Snider, First Aid Direct
