wsa web traking and website problem

[welmjendel]

Hi guys,

 i have a problem with an web site connectivity through my cisco wsa; all users who works on this site can connect to other website ( matching policy on wsa) but this particular website does not work even i made the url on custom categorie (allow).
on web traking there is no log for this url.
FYI: other users in other site can navigate to this website mathing the same policy on wsa.

any idea please ?? 

Regards,

wajih

[Tao Yang]

In regards to the website access issue,please get the WSA accesslogs while reproducing it in order to see the behaviour of WSA when handling the request.

To grep the access logs for an entry, SSH into the WSA and run the following command from the CLI:

1. Grep
2. Enter the number of the log you wish to grep: 1 (for accesslogs)
3. Enter the regular expression to grep: <client IP>.*<url accessed>
4. Do you want this search to be case insensitive?: Y
5. Do you want to tail the logs?: Y
6. Do you want to paginate the output?: N

[syeda3]

Please see the below url's which might be helpful for your inquiry.

http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/117968-troubleshoot-grep-00.html

http://www.cisco.com/c/en/us/support/docs/security/web-security-appliance/118422-technote-wsa-00.html

http://www.cisco.com/c/en/us/support/docs/security/web-security-appliance/117938-configure-wsa-00.html

Hope to help.