Tuesday 28, September 2021, at 10:30hrs PDT (utc -7)
Community Live Event
Would you like to discover the all-new, next generation cloud contact center? Meet the all-new Webex® Contact Center, an intelligent, flexible, and delightful solution.
This session introduces Webex® Contact Center, a next-generation cloud contact center solution that brings the innovation, flexibility, scalability, and agility of the cloud.
As the way customers and companies interacts continues to evolve, the contact center industry is also adapting. For both call centers and contact centers, the goal is to improve the customer experience. Webex® Contact Center is built for the future of customer experience, being not just a contact center but an experience center that gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. Today, it’s not enough to simply have call center functionality, business should offer a true omnichannel experience for all customers to ensure having customers for life.
Download the Presentation Join the Discussion View the Video
* This event is free, and it is open to everyone, including students, instructors, Cisco customers and partners. You can register here*
Expert Details
Alejandra Gonzalez is a Technical Solutions Specialist in the collaboration space at the RTP center in USA. She started her career at Cisco 14 years ago on Cisco TAC Mexico supporting collaboration technologies. Later, she joined the CUCM RTP team and finally moved to a pre-sale’s role. Alejandra graduated from the Monterrey Institute of Technology and Higher Education (ITESM) she has a master’s degree specialized on internet technologies form Australia. She has the certifications of CCIE in voice and collaboration.
Schedule
New York, USA 13:30hrs
San Jose, USA 10:30hrs
Delhi, India 23hrs
Paris, France 19:30hrs
Mexico City, MX 12:30hrs
For more details and information, visit the Webex community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
Webex
Community Live Forum- Introduction to Webex Contact Center
Tuesday 28, September 2021 - Friday 8, October 2021
Ask Me Anything Forum
This session covered Webex® Contact Center, a next-generation cloud contact center solution that brings the innovation, flexibility, scalability, and agility of the cloud.
As the way customers and companies interacts continues to evolve, the contact center industry is also adapting. For both call centers and contact centers, the goal is to improve the customer experience. Webex® Contact Center is built for the future of customer experience, being not just a contact center but an experience center that gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. Today, it’s not enough to simply have call center functionality, business should offer a true omnichannel experience for all customers to ensure having customers for life.
Ask your questions from September 28 - October 8
To participate in the forum, please click:
Join the Discussion
Expert Details
Alejandra Gonzalez is a Technical Solutions Specialist in the collaboration space at the RTP center in USA. She started her career at Cisco 14 years ago on Cisco TAC Mexico supporting collaboration technologies. Later, she joined the CUCM RTP team and finally moved to a pre-sale’s role. Alejandra graduated from the Monterrey Institute of Technology and Higher Education (ITESM) she has a master’s degree specialized on internet technologies form Australia. She has the certifications of CCIE in voice and collaboration.
Schedule
New York, USA 13:30hrs
San Jose, USA 10:30hrs
Delhi, India 23hrs
Paris, France 19:30hrs
Mexico City, MX 12:30hrs
For more details and information, visit the Webex community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
