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Webex Devices Software - Hub

 

We're sharing details about our planned Beta. The content and schedule are subject to change.
Features covered as part of this Beta may be in varying stages of development and will be offered on a when-and-if-available basis.

Beta Features and Solutions

We're sharing details about features and solutions coming to Beta. The content and schedule are subject to change. Features and solutions covered as part of this Beta may be in varying stages of development and will be offered on a when-and-if-available basis.

Your feedback is valuable in helping us validate new features and solutions, and ensuring that they meet your business needs and goals.

 

What's New Webex Devices Software Beta

For a preview of what's coming, see the What's New in RoomOS - Coming Soon article.

 

The Webex Devices Software Beta provides Beta software for the following devices:

 

Collaboration Endpoint Beta software (Room OS Beta) is delivered through Cloud based Upgrade for Webex Edge. This Beta program provides software for on-premises collaboration endpoints. The Beta program for cloud registered endpoints will come soon.

The [Product Name] [Version] Beta Has Ended

Note: This is typicallly a hidden tab durng an active beta.

[Product Name] [Version] Released [Date]
General Availability (GA) of the latest release of [Product Name] [Version] is now on cisco.com.

About this Release
See the Release Notes to get more information. You may also find information on our [Product Name] product page/blog.

How to Report New Issues Post Release
Please report all new issues regarding released software and solutions to the Cisco Technical Assistance Center (TAC), or post your issue in the Collaboration, Voice and Video - Support Communities.

Thank You for Your Feedback During the Beta
Though we have released, we're not going away! This Beta community will remain open through to the next Beta and we encourage you to continue to give your feedback on the next Beta once its available.

Notification About the Next Beta
Subscribe to the Announcement label in the [Beta Program Name] Discussions board, you will be notified when the next Beta is available. The next community Beta is in planning - stay tuned for updates.

Documentation

 

Beta Documentation

Supplemental Documentation Related to New Features Available for Beta:

 

 

Released Documentation

Documentation for Detailed Requirements, Installation, Upgrade, and Migration Guidance:

Feedback and Discussions

 

View feedback and discussions submitted by your colleagues here in the Beta community.

To ask a question, or make a suggestion regarding a new feature or solution currently in Beta, create a new discussion. Please create a separate discussion for each topic.

To report a problem see the Report a Problem tab. If you are not sure if the issue you are having is a genuine problem, please first create a new discussion and let's have a conversation to determine next steps.

Report a Problem

 

If you are not sure if the issue you are having is a genuine problem, please first create a new discussion and let's have a conversation to determine next steps.

How to Report a Problem:

To report a problem regarding a new feature or solution currently in Beta, open a new support ticket by selecting Report a Problem. Please open a separate ticket for each issue.

Report a Problem

When opening a support ticket, please reproduce the issue, share the steps to reproduce, the timestamp of reproduction, and provide any client or server logs that may be necessary to troubleshoot the issue. A Webex Beta Team member will respond to your support ticket and may request more details about your environment as well as provide you with instructions for collecting additional diagnostics.

When submitting a ticket:

  • Select Webex App for the Product.
  • Select Problem or Bug for Feedback Type.
  • Select either Messaging, Meetings, Media Quality, Calling, Pairing, or Other, as applicable for the Product Area.

 

Support:

Any problem encountered using pre-released Beta software obtained as part of this Beta is not supported through the Cisco Technical Assistance Center (TAC). You must seek support from the Beta community for any issue found using Beta software. Please allow up to 2 business days for initial response. Please note depending on impact, severity of issue(s), and engineering resources, not all issues may be resolved or addressed during the Beta timeframe or current release.

 


Disclaimer: There is no guarantee of an absence of errors that may disrupt the application operation and/or result in data loss. Beta software is not guaranteed to be upgradeable to the released software.

Beta Participation Requirements

 

This is an example of requirements. Please remove this note and the requirements below, adding the requirements applicable to your beta. Note it is not necessary to have a product name header, they are here just to let you know where the examples came from.

Cisco Collaboration System Release Beta

Licensing:
Please coordinate with your Cisco Account Team and/or Cisco Licensing Team to satisfy licensing requirements for your Beta validation environment.

Hardware:
The Cisco Webex Beta Team does not provide hardware allocations to be used during this beta. Please procure your own hardware. For detailed hardware & virtualization requirements, reference the released solution and product specific documentation.

Validation Environment:
  • Lab Environments.
  • Pilot/Alpha/Pre-Production Environments.

 

Webex App Beta

 

  • Your organization must be configured to allow external communication, or cisco.com must be added to your organizations "allowed domain list for external messaging".
  • Your organization must not be configured to limit access to only join Group Spaces owned by your organization.
  • We are not able to add free consumer Webex accounts or FedRamp Webex accounts to this Beta program at this time.
  • Production environment preferred. Appropriately equipped lab testing may be acceptable.
  • Mandatory Analytics Customer Disclosure.


* Hover for more details.

Software Downloads

 

Downloads

Check out the latest software announcement discussion post for download details.

 

All Beta Participants

Your Webex account will be added to the Cisco space, Webex Beta. You should see the space within 3 business days. This is an announcement only space. Membership in this space indicates your Webex account has been provisioned for access to the Beta features.

 

Webex Desktop Apps

Webex desktop applications have an automatic update mechanism. Webex periodically checks for newer versions and automatically updates the app. Your Webex account has been configured for a custom-upgrade-channel which allows your Webex desktop application to automatically update to the latest Beta software. Need to be removed from the Webex desktop Beta release channel? Opt Out of Beta.

 

Webex Android App

Access the Beta software in the Google Play Store by clicking on this Opt-in URL from your Android device. Send Opt-in URL to an Email Address Accessible From Your Device.

 

Webex iPhone and iPad App

Install TestFlight from the App Store. You will receive an email invitation from TestFlight inviting you to test Webex. Open the email invitation and tap View in TestFlight. Download Webex from the TestFlight App. Need a New Testflight Invitation?

 

What's New [Product Name] Beta

Check out the latest software announcement to see what's new.

Notifications

 

Subscribe *1

Subscribing is the easiest way to get important information about the Beta, including notification of new downloads, responses to your feedback, and posts by colleagues. To subscribe, select the ⋮ Options menu in the upper right corner.

 

Subscribe to Specific Discussion or Document Board *1

Navigate to the Discussion or Document board, select the ⋮ Options menu in the upper right corner.

 

Subscribe to Specific Discussion or Document Post *1

While viewing a particular discussion or document post, select the ⋮ Options menu in the upper right corner.

 

Subscribe to a Label *1

To subscribe to a label, navigate to the Beta communities Discussion or Document board, select a label above the list of discussions or documents, and choose subscribe to this label.

 

Add a Bot Integration with Webex
Bot_Image_43px_50px_Gray-100.png

Stay on top of your inbox with notifications from the Outlook Alerts for Microsoft Office 365 bot for Webex. The Outlook Alerts for Microsoft Office 365 bot works with the Subscribe options above when email notifications are enabled in your community profile.

 

*1 Notifications work best when Email notifications are enabled in your community profile. See My Settings : Subscriptions & Notifications
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Webex Device Software

Cisco Collaboration Endpoints improve collaboration with intelligent endpoints designed for every use case. New Beta features and solutions are added regularly, apply once for continuous access to the Webex Devices Software Beta program.
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Confidentiality Reminder

Information and resources in this private area are confidential and may not be distributed or shared. You are bound by the confidentiality terms in the Member Agreement you accepted when you joined the Customer Connection Program and the Beta Program Agreement you accepted when you registered for the Beta.


How to Submit a Webex Device Enhancement Idea

We're consolidating all new enhancement ideas in the Collaboration CCP Product Enhancement Ideas space. Submit your ideas and encourage your CCP colleagues to vote on them.