Problem with new laptop

[theoraklis]

Hello!

I recently bought a new laptop (Lenovo Ideapad S540-14API R5) in order to watch some online lessons! I have some problems while watching and don't know how to solve them! Although i have a good internet connection video streaming is really slow with gaps and some times is really annoying. Other students have no problems like me. Also audio stops and starts and i cannot understand the lesson! Is there any settings i have to do or anything to download to fix it?

Thank you very much!

[Cole Callahan]

Hello @theoraklis ,

Thanks for posting your question here in the Webex Community. Glad to have you here.

Are you joining your meetings from the desktop app or the browser version? Have you tested your connection to the Webex server?  - https://mediatest.webex.com/#/main
As a resource, here is a page that details troubleshooting low bandwidth - https://www.webex.com/business-continuity/business-continuity-low-bandwidth.html

Let me know if any of this helps. Let me know if we need to dive deeper to solve your issue.