Webex Community

Request to make content menu more obvious

Hello,I am an IT administrator for a 501c(3) organization that uses Webex to present organization updates both to internal staff as well as external guests. External guests are regularly unfamiliar with certain features of Webex, so this problem cann...

April 2025 Webex Academy Power Up – Spotlight on AI ✨

It's time for the Webex Academy Power Up!  Join us for:    New features coming to Webex Suite solutions   A feature throwback or two  Our spotlight: AI     ️ Wednesday, April 30th, at 11am ET (3pm GMT) Register today!    These sessions are open to A...

Cisco Room Kit Direct HDMI Connection Not Working

I have a Cisco Room Kit with a LG 86UH5C-BF connected. Once I connect my laptop via HDMI the LG 86UH5C-BF will show the mirrored image of my laptop but then disappear after a few seconds. I also have ClickShare connected to my Cisco Room Kit and it s...

I am unable to see Mobile Device Contact in Webex App

Hello Team I have an android device and all the required permissions have been granted on my mobile and I was able to see these contact on the 27th March but when I search now there are no Mobile Device Contacts showing in the Webex App.I am on versi...

Axis Streaming Assistant x64 shows a black camera video in Webex App

Hello Community,we use some Axis PTZ IP Cameras for Webex meetings. While there weren't any problems with the x32Bit Streaming Assistant and the Webex app we now have to use the x64 Axis Streaming Assistantthe because of Windows 11 and so the camera ...

Webex Contact Center, Global variables not accessible in sub flow.

In our main flow, we are setting the Global_Language and Global_VoiceName based on customer selection. The play msg work perfect in the main flow, but when we try to play msg in a sub flow, it is defaulting to the per-defined global variable value (s...

Encoding a customer org UUID to pass as a parameter

Hi, this seems like a basic question, and I thought it would be easy to find the answer in the guides. Given a customer org UUID, how do you encode it to send as a parameter in API calls as in the example below? Thanks  

Rate limit of Search API in Webex CC

Hi Team, we are using Search APIs to get the historical data based on task id on regular intervals but sometimes it send 429 (Too many requests have been sent in a given amount of time and the request has been rate limited) status code with mentioned...

WebEx Calling API answer, requires optional "endpointId" parameter

Hey,I try to answer an existing call on webex calling over the API out of WebEx Contact Center with Agent credentials.(https://developer.webex.com/docs/api/v1/call-controls/answer) The documentation says, the "endpointId" parameter is optional. The i...

Error when attempting to add Cisco 7811 Device

Unbale to integrate Webex Contact center with salesforce connected app

I am trying to connect developer sandbox with salesforce connected app via Integration option.I already created salesforce app (with client ID and private key) but when i insert the same thing in WebEx CC it gives me this errorReferrer: Control Hub n...

Cisco Jabber Exchange Extended Protection

Hello everyone,   since Jabber 15 the Exchange Extended Protection feature was added. Unfortunately to date the Jabber paramters guide for version 15 is missing. How should the parameter be setup?From Release Notes: Extended Protection enhances the e...

WebEx instant connect

Hello everyone,I once set up WebEx instant connect on my domain. I enabled it on instant.webex.com. I can create meeting url and send the links to invitees. This is working very wellNow I want to set it up for my friend. I have enabled the instant co...

iOS Webex app can't connect to phone service – Error 1000:1004/HTTP601

Hi all,I'm running into an issue where the iOS Webex app has suddenly stopped connecting to the phone service. As a result, users are no longer able to make or receive calls through the app.As far as I know this started happening out of the blue earl...