Webex Community

Is ECCP-like functionality possible with Webex Calling?

Hi everyone,I'm currently working on migrating our telephony system from Cisco CUCM to Webex Calling. Our current setup relies heavily on CUCM's ability to send an ECCP (External Call Control Protocol) request to our system, wait for a response, and ...

Webex Calling User Workflows for exiting and new employees

I'm trying to find the best way to keep track of DID/extensions when someone leaves our institution. We are new to Webex Calling and trying to find a workflow that will keep the same number available for the next person in that position (when the nu...

ERROR: Your account does not include host privileges for this service.

I'm a single user, and I just purchased a Webex Meet Subscription.I used to be able to start meetings, but now, that I'm a paying customer, I get the following error:"Your account does not include host privileges for this service."Totally confused. W...

how to clean up old versions of Webex and Webex Teams

in my environment I use Manage Engine Desktop Central for automation, inventory and patch mgt. It is difficult to manage Webex patching because multiple versions of the product are found on desktops.Examples:software audit shows both Webex Versions 4...

Resolved! Webex Migration

Hi All,This summer, we'll be transitioning from our on-premise Call Manager IP system to Webex calling. We'll be using the Cisco PSTN cloud service.I was hoping you could provide me some suggestions, guidance, or advise to ensure a seamless migration...

Personal Meeting Room Link Not Showing Up

Hello,I am currently experiencing an issue with my WebEx Personal Meeting Room. I am unable to start or schedule any meetings. On the web application, the "Start" and "Schedule" icons are grayed out and display the error message: "Your Personal Meeti...

Setting Space Photo

Which API Endpoint can I use to set the Photo (aka Avatar) of a Webex Space? I thought it would be under the Rooms API Endpoint but, it is not.

Call transfers fail and drop call

I have a site using Webex calling. They all use the webex app on pcs. when they try and transfer a call internally it fails and drops the call. this happens for external calls being transferred within the office. Their accounts work fine when worki...

Power BI API Connection

Has anybody tried connecting Power BI directly to the data in the WxCC Analyzer using an API? I keep running into issues and I just want to see if anyone has any thoughts before I abandon the idea entirely.I currently export the data into csv files a...

Post Webinar Activity Reports

Hello, Is there a way to access the post webinar reports through the API?thanks

No sound on Webex calling

We are testing Webex calling. When a user connects to our LAN it receives and make calls but there is no sound for the recipient as well as caller but if the user connect to another network it works fine.

Echo in meetings with Cisco Room Kit EQ

Hello,I have two Senheiser ceiling microphones and 4 QSC ceiling speakers connected to my cisco room kit EQ, I have a problem when I do meetings by Teams or Zoom the participants hear the return of their voices.I hope you can help me.

Resolved! Configure Cisco Rook Kit EQ With Cisco Quad Camera and Cisco PTZ 4K.

First:I have a Cisco Room Kit EQ configured with Teams Rooms and it has a Quad camera and a ceiling speaker connected, the sound comes out of the ceiling speakers and the Quad camera at the same time.Please could you help me with the configuration s...

Webex Control Hub .Is there any configuration revert function ?

Hi , Good Day. Is there any configuration backup on the Control hub. Something like you can revert the change on the dial-plan , user/agent information , hunt group setting to a previous stage (maybe 2 week ago). This is to avoid there is a misconf...

Room Kit - PTZ Camera

I have a Cisco Room Kit. It was purchased in 2020, to give you an idea of it's generation.I have a scenario where I'd like to couple it with a PTZ on the other side of the room. The purpose would be so that the main camera (on top of the TV) would lo...

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