Use Case Description/Overview Dubber is a Unified Call Recording and Voice AI solution certified and integrated with Webex® Calling.
Dubber is fully integrated with the Webex Calling platform in the cloud, app, as well as MPP phones. The Dubber solution enables recording of all calls (Internal and PSTN) except emergency calls placed/received on the Webex Calling platform for replay and management. Dubber call recording can be switched on instantly.
Dubber’s recorded conversations provide AI-driven insights and data to fuel dashboards and enrich customer data in applications like Salesforce - helping companies improve sales productivity and customer satisfaction.
Unlimited scale and storage with full data encryption
Record 100% of calls (except emergency calls) from any device, on any device
AI-driven insights and alerts
Open API and data exporter – easily integrated with Enterprise Apps
Compliant Mobile Call Recording
Secure and compliant with global privacy and data sovereignty standards
Affordable and deployable with a click
Real-time search, advanced notifications, alerts, and more
Vertical/Industry Alignment Dubber Call Recording has value in many industries, but is broadly used in both the financial and healthcare verticals that have strict compliance requirements.
Webex Environment Alignment Dubber Call Recording is available with Webex Calling, UCM Cloud, and Webex Meetings.
How to Purchase Dubber is a Cisco SolutionsPlus Partner with their products available on Cisco’s Global Price List.
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