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CAP3702I not register into 3800 Mobility Express

pvasquesc
Level 1
Level 1

Hi to all,

I have the AIR-AP3802E-E-K9 Mobility Express and I used to have 4 Access Points AIR-CAP3702I-E-K9 working.

After an electric issues, three of those AIR-CAP3702I-E-K9 lost connection to the ME.

I've upgrade e ME to the version 8.10.185.0.

This is the Boot from one of the AIR-CAP3702I-E-K9 that are not connect to the ME:

flashfs[0]: 155 files, 15 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 37406720
flashfs[0]: Bytes available: 3751936
flashfs[0]: flashfs fsck took 43 seconds.
Base Ethernet MAC address: 74:26:ac:84:3c:3c
Ethernet speed is 1000 Mb - FULL Duplex
Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx"...##########################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entry point: 0x2003000
executing...

Secondary Bootloader - Starting system.
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 155 files, 15 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 37406720
flashfs[0]: Bytes available: 3751936
flashfs[0]: flashfs fsck took 43 seconds.
Base Ethernet MAC address: 74:26:ac:84:3c:3c
Boot CMD: 'boot flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx'
Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"...######################
File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx" uncompressed and installed, entry point: 0x1003000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.2(4)JB1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Sat 16-Nov-13 10:46 by prod_rel_team

Tide XL MB - 40MB of flash
Initializing flashfs...

flashfs[2]: 155 files, 15 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 40900608
flashfs[2]: Bytes used: 37406720
flashfs[2]: Bytes available: 3493888
flashfs[2]: flashfs fsck took 25 seconds.
flashfs[2]: Initialization complete.
flashfs[3]: 0 files, 1 directories
flashfs[3]: 0 orphaned files, 0 orphaned directories
flashfs[3]: Total bytes: 11999232
flashfs[3]: Bytes used: 1024
flashfs[3]: Bytes available: 11998208
flashfs[3]: flashfs fsck took 1 seconds.
flashfs[3]: Initialization complete.
Copying radio files from flash: to ram:
%Error opening flash:/ap3g2-rcvk9w8-mx/E2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/B2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/V2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/X2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/Y2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/R2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/Q2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/C2.bin (No such file or directory)
Uncompressing radio files...
File not found: flash:/ap3g2-rcvk9w8-mx/8004.img
File not found: flash:/ap3g2-rcvk9w8-mx/E5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/B5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/V5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/X5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/Y5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/R5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/Q5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/C5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/8006.img
...done Initializing flashfs.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
no ip http server
^
% Invalid input detected at '^' marker.

use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3702I-E-K9 (PowerPC) processor (revision A0) with 204790K/57344K bytes of memory.
Processor board ID FCZ1810U1FK
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.6.1.118
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 74:26:AC:84:3C:3C
Part Number : 73-15243-01
PCA Assembly Number : 000-00000-00
PCA Revision Number :
PCB Serial Number : FOC18073U21
Top Assembly Part Number : 068-05054-01
Top Assembly Serial Number : FCZ1810U1FK
Top Revision Number : A0
Product/Model Number : AIR-CAP3702I-E-K9
% Please define a domain-name first.


Press RETURN to get started!

***************************

I also have the following messages:

*Feb 18 23:05:02.999: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Feb 18 23:03:58.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.100 peer_port: 5246
*Feb 18 23:03:58.179: %DTLS-5-ALERT: Received FATAL : Certificate unknown alert from 192.168.1.100
*Feb 18 23:03:58.179: %CAPWAP-3-ERRORLOG: Bad certificate alert received from peer.
*Feb 18 23:04:28.007: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_connection_db.c:2180 Max retransmission count reached!
*Feb 18 23:05:02.999: %SYS-3-MGDTIMER: Uninitialized timer, timer stop, timer = 3AFC900. -Process= "CAPWAP CLIENT", ipl= 0, pid= 74
-Traceback= 119AF80z 12A89C8z 12AA11Cz 16F32C8z 1762360z 16FD224z 1725FFCz 17278A4z 171E070z 1728184z 171E374z 17305D8z 173C56Cz 1728250z 176052Cz 172E614z
*Feb 18 23:05:02.999: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255
*Feb 18 23:05:03.003: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Feb 18 23:05:03.003: %CAPWAP-3-ERRORLOG: Failed to load configuration from flash. Resetting to default config
*Feb 18 23:05:03.011: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

********************

The result of Dir command:

AP7426.ac84.3c3c#dir
Directory of flash:/

2 -rwx 337 Jan 1 1970 00:09:39 +00:00 info
7 -rwx 12312 Jul 2 2020 17:16:06 +00:00 private-multiple-fs-old
32 drwx 512 Mar 1 1993 00:03:51 +00:00 ap3g2-rcvk9w8-mx
4 -rwx 108771 Feb 18 2024 20:57:46 +00:00 event.log
5 -rwx 136146 Feb 3 2024 10:43:04 +00:00 event.r1
6 -rwx 64 Feb 15 2024 14:44:17 +00:00 sensord_CSPRNG0
66 drwx 768 Mar 1 1993 00:00:34 +00:00 configs
67 -rwx 64 Feb 15 2024 14:44:17 +00:00 sensord_CSPRNG1
68 -rwx 878 Mar 1 1993 00:01:31 +00:00 capwap-saved-config
124 -rwx 878 Feb 15 2024 14:44:17 +00:00 capwap-saved-config-bak
8 -rwx 250 Jan 1 1970 00:00:31 +00:00 env_vars-old
9 -rwx 12312 Mar 1 1993 00:00:34 +00:00 private-multiple-fs
11 -rwx 112 Mar 1 1993 00:01:31 +00:00 pnp-saved-config
138 -rwx 146547 Dec 27 2023 22:59:38 +00:00 event.r0
10 drwx 2368 Sep 16 2019 06:16:09 +00:00 ap3g2-k9w8-mx.153-3.JF10
12 -rwx 153 Mar 1 1993 00:00:34 +00:00 env_vars
13 drwx 2368 Jul 14 2021 20:15:15 +00:00 ap3g2-k9w8-mx.153-3.JK5
173 -rwx 95008 Mar 1 1993 00:05:29 +00:00 lwapp_reap.cfg.bak
175 -rwx 69556 Dec 28 2023 11:27:12 +00:00 event.capwap

40900608 bytes total (3493888 bytes free)

*************************

Any hint or help to solve it?

Regards

2 Soluções Aceitas

Soluções aceites

Hi @pvasquesc ,

 excellent news !!!

PS: please don't forget to put your answer as a solution to help other people with the same issue !!!

Ver solução na publicação original

Hi Daniel Ordóñez Flores

thanks again for your support!
The solution that I got, it was a work around to solve it! All the AP are registed already in the the Mobility Express. I’ve disabled the NTP server and changed the year (date) on the ME. After that, I did a restart and it was just fine!
Right now I just need to test the NTP Server to see if I don’t lose the APs again.
 

Ver solução na publicação original

7 RESPOSTAS 7

Hi @pvasquesc ,

 please check the link: Certificate Unknown Alert.

Hope this helps !!!

Hi @pvasquesc 

From your ME AP and from your WLC context try this command "config ap cert-expiry-ignore mic enable"

 

Espero que la información haya sido útil y si no tienes más preguntas recuerda cerrar el topic, seleccionando la respuesta como "Respuesta correcta"
**Please rate the answer if this information was useful***
**Por favor si la información fue util marca esta respuesta como correcta**

Thanks Daniel Ordóñez Flores

On the AP Igives me 

AP7426.ac84.3c3c#config ap cert-expiry-ignore mic enable
^
% Invalid input detected at '^' marker.

You need to do it in WLC context, you're executing this command int AP context AP7426.ac84.3c3c#

I read you solve you issued changing the date, that works well, but I'm not sure if is the best option. May be y you want yo can give a shot to the above command.

Espero que la información haya sido útil y si no tienes más preguntas recuerda cerrar el topic, seleccionando la respuesta como "Respuesta correcta"
**Please rate the answer if this information was useful***
**Por favor si la información fue util marca esta respuesta como correcta**

Hi Daniel Ordóñez Flores

thanks again for your support!
The solution that I got, it was a work around to solve it! All the AP are registed already in the the Mobility Express. I’ve disabled the NTP server and changed the year (date) on the ME. After that, I did a restart and it was just fine!
Right now I just need to test the NTP Server to see if I don’t lose the APs again.
 

pvasquesc
Level 1
Level 1

It is solved.
I've change the date for 2022 on the Mobility Express, and all the APs got registed.

I was related with the certificates. Thanks to all.

Hi @pvasquesc ,

 excellent news !!!

PS: please don't forget to put your answer as a solution to help other people with the same issue !!!