Cisco Prime version 3.10 does not collect data from equipment.

[redes_noc]

Good morning, I need some help. I was using Cisco Prime in Version 3.9 and after the equipment was turned off, I realized that it was no longer collecting data from the equipment, switch and access point. I updated to VERSION 3.10 and it still wasn't collecting. Could someone help me because I no longer have support with Cisco?

[balaji.bandi]

You need to troubleshoot the issue

https://www.cisco.com/c/dam/en_us/training-events/product-training/prime-infrastructure-31/ja-datacoll/PI31_DataCollectionConcepts.pdf

troubleshooting guides :

https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-tech-notes-list.html

[redes_noc]

Good afternoon, I will check this documentation

[Marcelo Morais]

Hi @redes_noc ,

 did you manage to solve your issue ?

Regards

[redes_noc]

Good morning, not yet.

[Marcelo Morais · Accepted solution]

Olá @redes_noc .

 Caso você venha a restabelecer o Suporte com a Cisco, o End of Support do Cisco Prime Infrastructure 3.10 é 30/Setembro/2028.

 Compare por favor a release do seu 3.10.x com Software Download - Cisco Prime Infrastructure 3.10 > Prime Infrastructure Patches.

 Você mencionou que na versão 3.9.x: " ... was turned off ... ":

caso tenha sido provocado por um crash, verifique o link:

Field Notice: FN - 72500 - Prime Infrastructure Server Crashes when /var/log/audit Log Fills and Hits 100% - Workaround Provided

em caso negativo, havia um backup da versão 3.9.x quando o Prime estava funcionando ? Se sim, você consegue fazer um teste com este backup na versão 3.9.x ?

Espero que ajude !!!

[redes_noc]

Bom dia, estou verificando junto ao meu cliente, por enquanto muito obrigado..

[Marcelo Morais · Accepted solution]

@redes_noc ... excelente noticia.

[redes_noc · Accepted solution]

Muito obrigado pelo apoio, o cliente vai migrar pro Dna Center.