el 04-30-2024 05:05 PM
Hello everyone,
There are presenting various wirless disconnections with users. The locality has either 3700,3800 and 3900 AP installed. Some cases all three in one locality. I can share one case that presents Run latency of 2464:
Could there be an bug issue on the older AP model or driver issue or compability problem. Also suffering from short uptime from the AP.
Once i requested for the drivers and bios to be updated on the PC. we did not present any issues.
el 04-30-2024 07:50 PM
Short uptime equates to APs crashing or PoE issue(s).
What firmware is the controller on?
el 05-02-2024 08:22 AM
Hello Leo,
It is 17.9.3 . How can i find more information on AP crashing ?
el 05-02-2024 03:58 PM
What is the firmware of the controller?
el 05-02-2024 01:58 PM
Maybe go for the recommended version will help. I looked for any bug about delay or AP disconnections in your 17.9.3 and I could't find anything about it.
I never see before a 3900 AP, but so far 17.9.5 (recommended version) will be able to support 3700 and 3800 models
el 05-02-2024 02:41 PM
Hello,
Yes, The 3700 will be replace for the 3800 for an update on the controller and because 3700 is EOS. Sorry I meant Cisco Catalyst 9100.The main issue we present is on the 3700 and 3800.
Thank you for the tip.
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