Cisco TSP client with Windows 2008 R2 64-bit

cdnadmin · ‎01-24-2014

This document was generated from CDN thread

Created by: RamanJeet Singh on 26-05-2012 06:44:24 AM
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I am integrating NICE with Cisco. I have installed the Cisco
TSP client in one of the VMware Machine OS 2008 R2 64-Bit.
After configuring the TSP client I am not able to see the
configured TSP client in the Control Panel->>Phone and Modem option where
we add the Provider.
I have searched lot on Web but getting no success.

Can someone help me out in configuration of Cisco TSP client
so that integration is getting successful.

Please confirm whether Cisco TSP client compatible with Windows 2008 R2 64-bit or not.

Regards
RamanJeet Singh

Subject: RE: Cisco TSP client with Windows 2008 R2 64-bit
Replied by: David Staudt on 04-09-2012 04:42:37 PM
Note that two versions of the Cisco TSP are available from the Application/Plugins page, if your UCM supports 64-bit TSP (8.5(1)SR1 and above). Be sure to install the 64-bit TSP on 64-bit OS's.

Note further that only 64-bit native compiled apps should use the 64-bit TSP - ensure the full stack (app/TSP/OS) is either 32 or 64 bit.