Activity in DevNet Collaboration
Resolved! Identify the admin user who changes the state of another user
Hello all!In Finesse, we are having users who complain of someone changing their status from 'Wrap Up' to READY when they are still working on an existing client. This catches them off guard. Is there a way to identify who is changing the status? I w...
Why is running a Debug different than calling the number direct?
If I'm running a Debug/Reactive Script I can call the Trigger number just fine.If I call and don't have a Debug/Reactive Script running, I get the following message."I'm sorry, we are experiencing system problems and are unable to process your call. ...
Resolved! Newbee can I combine these two into one statement?
In this example, can I combinecallerID == "8270"callerID == "7006"Into one statement
Unity Connection - Delete Voicename via API
I'd like to provide a method for our users to delete or reset the Unity Connection Voicename. But I cannot find the right way to do that. I know that the Unity Tool "BulkUserDelete" was able to make it. But how?I know the "VoiceName", "VoiceFileURI" ...
Option to auto navigate in desktop layout json
Hi, I am working to auto navigate to my custom widget when call is accepted.Do we have any way through which we can auto navigate by doing some configuration is layout json Contact Center, Contact Center Task Routing
PCCE Sandbox is constantly full
Hi folks,Trying to use the sandbox to test a PCCE integration and for the past several months its told us the sandbox is full,The scheduling function also does not seem operable right now,Any help greatly appreciated,
How to immediately trigger incoming calls with Webex API ?
Hello everyone, First of all, I already worked deeply to do the job. I had a long discussion with Webex API Support on devsupport.webex.com, that finally told me "your user account doesn't have Webex Calling subscription. Instead it has a Webex for B...
Macro/buttons to swap between H.323 and SIP on Room Bar and Room 70 G2
I have a very unique issue, I work with the Army overseas and am responsible for several Room endpoints as well as various Desk machines. We have the ability to register both H.323 on a remote gatekeeper and CUCM SIP. SIP registration is the latest a...
Resolved! UCCX SSO Refresh Token Renewal / Rotation Support?
Hello Cisco team,While integrating our application with UCCX SSO, we’re working to improve the continuous authentication experience for our users. Currently, we’re using the standard /desktop/sso/token flow with return_refresh_token=true, which succe...
Resolved! XSI/CTI and OCI-P XML Schema for BroadWorks R26
Hi,Can we get the XML schema and documentation for XSI/CTI Interface and OCI-P Interface for Release 26 of BroadWorks please?URL will be helpful, so we do not have to post questions in the future.I checked the URL https://developer.cisco.com/docs/bro...
Resolved! Newbee Need help with understanding UCCX Script logic
I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...
Resolved! Finesse SSO CORS issue
I would like to make a request to https://finesse-domain/desktop/sso/token from another domain (not the finesse-domain from the request). I am able to do this from Postman but it results in a CORS issue from the browser. I don't get CORS problems whe...
Contact Center Express Configuration API
I am building Contact center express Configuration API where you don't Authorize. I'am send authentication headers with UserID and Password but when call api url response is "Http Status: 401 Full authentication is required to access this resource Un...
UCCX CallBack Script
i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back
emails thru smtp server
This document was generated from CDN thread Created by: null on 27-10-2003 06:33:18 PM Hi,I am trying to using a custom library (Jscape Inet factory) to send emails through an smtp server with audium 3.3 with call session data. The code runs fine and...
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