How can we achieve automation for onboarding process or day-to-day activities in the PCCE and UCCE using AXL/API? i have used WSDL/AXL request for CUCM automation, so i am looking for something like that.
Hi, I am trying to write a SQL query for the device name, last active, and last known IP address. However, IP address is not showing. The phones do show their IP addresses in CUCM. What can I do to fix this?
I am having issues getting the returned values from a live chat form. I see the values being returned in the debug logs but I cannot figure out how to extract them. I have tried the evaluate node and using the inappmessaging.formFields.Email variable...
Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
I have a script designed to extract endpoint information from a port on a VG350 gateway named "vg777." My objective is to take this extracted data and upload it to another VG350 gateway named "vg350," which I've created for this purpose.When I utiliz...
My Google-foo is failing me. I am looking for a way to add SNMP community strings to CUCM (versions 10.5 and 12.5) via an API. This is to support a multiple cluster CER deployment, so I want to automate it avoid missing and of the 24 source IP's invo...
I'm looking to clean up our phone devices by updating device descriptions on phones to include the Owner User ID and Perhaps First and Last Name to the already existing device descriptions.Is this possible via SQL?
Hi Actually we are working CRM and we want to ingerate our cucm as communication feature from browser, or api that will let customer call from website through plugin they click and redirect them to our central If so what are the requirements for thi...
Hi,We have developed a third-party Call Control Handler that functions similarly to finesse desktop. This application works independently and uses finesse APIs to manage calls and respond to finesse events.Currently, after a call ends, agents have to...
I was wondering if i someone can help me with a small issue i am facing i am trying to use Apache Reverse proxy for Finesse on UCCX Proxy.company.com:8084 ---> Finesse.company.com:8445the problem i am getting is that the main page of finesse loads wh...
Hi Team,We have developed custom CRM connector for Cisco Finesse UCCX and UCCE using Finesse rest API's which send call data when call arrives to CRM to screen popup. Similarly we want to develop custom connect for WebEx Cloud contact center. Please ...
Looking for a way to script the scenario:Customer calls to agent. IVR prompts for user's employeenumber.[script here]Agent keeps web browser open at abc.com, which refreshes automatically based on [abc.com/employeenumber]We currently already have a w...
Hi,I am trying to connect to the Notification service using a TCP connection and subscribe to the node /finesse/api/User/{id} using Smack. The connection is successful, but I can't subscribe to the node because the node is not found.Error: Exception ...
I want to further my knowledge of Unified comms, and I figure to help me further, I would need to learn some programming, however I have no idea which language to start with. From what I have been researching it appears that C++ or Java or both, is t...
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