已解决: CUE Auto Attendant不播放按键数字

kongfanchao · ‎03-26-2015

技术达人们好，
我有个CUE系统，在CUE的AA ‘语音提示拨分机号或者按0到前台时，当你按完分机号码，系统会自动提示一遍你拨打的号码，才转接，我想不让 ‘系统自动提示一遍你拨打的号码’ ，我该怎么设置脚本，谢谢！

siyzhang · ‎03-26-2015

根据楼主图片的脚本，在隐式确认（implicit confirmation）之前会播放用户拨打的extension号码，等待完隐式确认的timeout时间后，如果用户没有任何操作，将会自动转接过去。
根据楼主脚本，可以尝试删除或者修改脚本里面的“dbemenuPrompt= Create Generated Prompt telephone.number (dbemenuDigits)”
禁止在隐式确认之前，在收集号码DTMF信息之后播放的任何已拨号码提示（Prompt）

请参考以下文档第106页
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel2_3/editor/scred.pdf
Implicit Confirmation

Use the Implicit Confirmation step to confirm an action without having to ask a question.

A prompt explaining the action to be taken is played back and the system waits a configured number of seconds for input from the caller. If the caller presses any DTMF digits before the configured timeout, the confirmation is considered to have failed, and an Explicit Confirmation step should be used.

Note

When any previous escalating prompt in the script enters the Implicit Confirmation step, the previous escalating prompt is reset to the first prompt in its list.

For example, when a valid string of digits is received, a prompt plays the extension that will be dialed, based on the caller's input. The Implicit Confirmation step is configured in this example to give the caller two seconds after hearing the prompt to decline confirmation before timeout.

Under the No output branch of the Implicit Confirmation step, an If step tracks the number of times the confirmation is attempted before the script moves to a subsequent step.

If the extension played back to the caller is accurate and the caller makes no effort to stop the operation, the Yes output branch executes and a Call Redirect step attempts to connect the caller to the desired extension.

Figure 92 shows the customizer window for the Implicit Confirmation step.

Figure 92 Implicit Confirmation Customizer Window

Table 38 describes the fields of the Implicit Confirmation customizer window.

Table 38 Implicit Confirmation Fields

Field	Description
Contact	Contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified. The name of the triggering contact appears next to the Implicit Confirmation step icon in the Design pane.
Prompt	Prompt played to the caller.
Timeout (in secs)	Number of seconds without a caller response before confirmation is considered successful. (Usual value is 2 seconds.)
Interruptible	If Yes, an external event (such as a caller hanging up) can interrupt the step. If No, the step must complete before any other process can execute.
Continue on Prompt Errors	If Yes, the step continues with the next prompt in the list if a prompt error occurs, or, if this prompt was the last in the list, the step waits for input from the caller. If No, an exception results, which can then be handled in the script.

在原帖中查看解决方案

siyzhang · ‎03-26-2015