Don't shoot the messenger, but increasingly finding when offering a link to a meeting that the respondent emails back saying they can't use WebEx, counter-offering with a link to a meeting on the platform they use (no clues). Happened again today.
Ideas on AHA are predominantly inward-looking, suggesting improvements from the POV of Customers having WebEx host licences.
YMMV but my experience is that non-users of WebEx rarely have a good word to say about it. Perhaps it's time for Cisco to prioritise the WebEx experience to non-Customers rather than preaching to the converted.
Non-Customers really don't like the way that all the platforms (not just WebEx) try to strong-arm you into downloading some app; Meeting counter-offers frequently claiming that that appeared necessary to join. And a pre-lobby timer that pops-up "Let's get you to your meeting on time" doesn't cut it as, by that time, the damage has already been done: The platform has visited "join-anxiety" upon them only then after expiry of a panic-mode timer, to become more helpful by signposting that (demoted) WebRTC option.
But the optics of WebEx to outsiders isn't limited to that.
I've posted AHAs with external-facing impact and they've just languished there with product management not even bothering to status them.
+ It's great they've introduced the "Awaiting further support" status -- albeit not retrospectively.
- It's not great that when product management assign status "Need more info" and, thinking you wrote-up a detailed request, you reply back "What additional information do you need?" they don't say.
Great if Cisco can sustain WebEx with the small number of its large heritage Customers, but if it can't, I'm not seeing a lot to make non-Customers who've never heard of it - give it a try; and I'm not seeing a lot to make non-Customers who've used it before - give it a second chance.
