05-13-2017 09:06 AM - edited 02-20-2020 09:04 PM
What is the official policy from Cisco if a customer uses a 3rd party Optic (SFP)? I have read where Cisco switches can tell if it is not their product and may shut down the port. I have also read there are simple workarounds to this issue. I am curious to know if Cisco will automatically deny support of void maintenance agreement if they discover a 3rd party optic.
03-06-2018 08:53 AM
The Cisco guideline for support and warranty services for the use of third-party memory, cables, gigabit interface controllers (GBICs), filters, or other non-Cisco components is as follows:
The nature of the defect or error is the key to determining Cisco support obligations.
Cisco also reserves the right to charge the customer per then current time and material rates for services provided to the customer when Cisco determines, after having provided such services, that the root cause of the defective product was caused by a third party vendor supplied product.
07-05-2018 05:01 AM
good info and confusions are cleared a bit.
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