AMP for endpoints - Conviction mode - Network - latency

[Joowen1]

I'm trouble shooting audio issues with Skype and Chrome which seem to go away when I disable the setting under Conviction -> Network. Block or Audit seem to both cause issues. 

 Page 54 of the AMP guide glosses straight over the Network bit. 

I imagine this is because AMP is trying to ensure it captures all data and processes - can anyone provide me with and docs or links to docs or advice on how to troubleshoot this? 

Anyone else seeing this? 

[Jetsy Mathew]

Hello Joowen1

What is the existing version of the connectors in use and have you enabled the Exploit prevention in policies ?

Regards
Jetsy

[Joowen1]

Mostly version 5.1.13, but also have upgraded some to 6.0.9 as a test - but they still experience issues. 

Exploit protection isn't turned on. 

[Jetsy Mathew]

Hello Joowen1

Please raise a case with TAC and submit the diagnostics in debug mode with the repro of the issue if possible.

Regards
Jetsy