Hello Community, Sharing this excellent article on how Cisco measures and improves our Captions and Transcription Services.
Evaluating accuracy of machine learning transcription engines
Since we launched Webex Assistant in 2020, the most common question we have received from our customers is: “Is it accurate?” And I get it; customers want to make sure that if they opt in to use Webex AI (Artificial Intelligence) automated transcription engine, that it will deliver on its promise to keep an accurate record of the meeting, lets meeting attendees focus on the conversation instead of typing meeting notes, and make meetings more inclusive through accessibility features. There are so many examples where artificial intelligence over-promises and under-delivers, and for business-critical tasks, Webex has taken great strides to ensure a relentless focus on accuracy.
