ACI Integration with ServiceNow

[aroberts3]

Greetings,

We have installed Cisco ACI Application within ServiceNow.  We are running a 'full discovery' and are experiencing an error during the final step of discovery of the ACI fabric.  We are running ServiceNow version Orlando, ServiceNow ACI Application version 3.0.0 and Cisco ACI version 3.2(9h). Please see the attached screenshots for more details.

Thank you for your time and assistance,

Andrew Roberts

[Robert Burns]

Check if the MID server user has below roles:

     *   x_caci_cisco_aci_i.CiscoACIInventoryManagementAdmin

     *   mid_server

     *   ITIL

Robert

[aroberts3]

Robert,

Thank you for the response.  Although your idea was not the actual solution, it pointed us in the right direction: permissions.  We had to allow admin permissions for the user that ServiceNow was using on the ACI fabric for the discovery to complete successfully.

Thanks again for your help,

Andrew