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APIC Installation failed

GeniusTechie
Level 1
Level 1

I am doing a fresh install of APIC on my lab Standalone Controller due to HDD Replacement.

APIC-SERVER-L2
BIOS Version: C220M4.4.0.2c

 

getting installation error, I feel it is related to TPM.  Anyone who has faced similar challenge?

Attaching snapshot.

10 Replies 10

Gaurav Gambhir
Cisco Employee
Cisco Employee

yup, looks like TMP issue , please open a tac case.

Product not covered under support. I don't think TAC would support.

 

Is there anyway we look into the contents of TPM?

 

TPM contains RSA encryption keys for the server, you can try to disable/enable TPM in BIOS, however "DO NOT CLEAR TPM" otherwise RMA will be required.

I tried installing without clearing TPM, got the same problem. than cleared TPM, Same problem.

Is there anyway we can copy the RSA key to the TPM.

Clearing the TMP is 100% non recoverable in field, this will need RMA. I would suggest to discuss the situation with your Accounts team at Cisco.

Similar Issue with other server. this time i did not clear the TPM.

Is it got o do something with the versions? do we need to install the same version as we got from Cisco?

Is there a way to check what version was installed earlier.

Attached Installation logs.

 

error: + echo 'atomix: Could not find matching device for secure boot flash.'

 

Abu Limiti
Level 1
Level 1

one spine and 2 leaf switches has failed to register on APIC , unable to apply policies.

Thermocouple
Level 1
Level 1

Definitely a TPM issue (unowned)... I've had the same issue a few times..

 

APIC needs to be RMA'd 

 

:-)

 

 

aymen.khelifi
Level 1
Level 1

i have the same issue but in my case the TPM is enabled/activated and owned 

have anyone found a solution for this issue ?

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