Visibility & Troubleshooting not working - Gateway timeout error

[Network_Sarovani]

Hi Team , 

We have an issue with visibility & troubleshooting , When we try to generate the report we are getting Gateway timeout error . 

Has anyone encountered this issue earlier ? Any solution ? 

[Robert Burns]

Which type of account are you logged in with while trying to generate the report?  The default local "Admin" account, a separate local admin-level account, or remote user?

Robert

[Network_Sarovani]

Remote user .

shell:domains = all/admin/write

[RedNectar]

Hi @Network_Sarovani ,

I'm kind of perplexed at your screenshot - not sure HOW you managed to get the Generate Report button to be NOT greyed out - because you don't seem to have any endpoints selected!

So my first suggestion - select some endpoints before clicking Generate Report

[Network_Sarovani]

Sorry I have endpoint IP selected but just in my screenshot I have removed it ...

Sorry for that!

[Marcel Zehnder · Accepted solution]

Hi

It's most probably a bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx76043

HTH

Marcel