ANM 5.2 unable to import ACE 4710

[Paul Pinto]

Good day,

I am currently experiencing a problem while trying to import multiple 4710 ACE Appliances into ANM. ANM version is 5.2 and ACE 4710 Appliances version is 5.1.2. The error message is the same for all Appliances (currently 14, more to be deployed this year, another 12 this year). The management class, policy-map and servcie policy are all in place.

The error message is below:

Any assistance would be greatly appreiated.

Thank you.

Paul

[Jorge Bejarano]

Paul,

Can you get a show tech-support?

After that, can you do the following:

1. "dm status"

2. "dm reload"

3. "dm status"

I think you probably may require to reboot the box but it will be better to open a TAC case for that and check deeper.

Hope this helps!

Jorge