CIFS Operational State Disabled.

[da.newman]

Hi All

The CIFS service on a NME-WAE-502 is showing an "disabled" operational state however the Config State is "enabled" and reporting a "

cifs_ao_down" alarm. I've tried re-enabling the accelerated service via the CLI and the console reports that it is enabled however the operational state of the acceleratored service remains disabled.

WAE1#sh alarm

Critical Alarms:

----------------

        Alarm ID                 Module/Submodule               Instance

   ---------------             --------------------          ---------------

   1 cifs_ao_down              wafs                         WAFS                    

Major Alarms:

-------------

None

Minor Alarms:

-------------

        Alarm ID                 Module/Submodule               Instance

   ---------------             --------------------          ---------------

   1 primary_interface         CIFS_AO/primary_interface    CIFS_AO                 

WAE1#sh license

License Name   Status      Activation Date Activated By 

-------------- ----------- --------------- --------------

Transport      not active

Enterprise     active      05/22/2009      admin        

Video          not active

WAE1#sh cms info

Device registration information :

Device Id                            = 3806504                            

Device registered as                 = WAAS Application Engine            

Current WAAS Central Manager         = 10.###.###.##                        

Registered with WAAS Central Manager = 10.###.###.##                        

Status                               = Online                             

Time of last config-sync             = Tue Jan  3 12:45:18 2012           

CMS services information :

Service cms_ce is running

WAE1#sh acc

Accelerator     Licensed        Config State    Operational State            

-----------     --------        ------------    -----------------            

cifs            Yes             Enabled         Disabled  

epm             Yes             Enabled         Running   

http            Yes             Enabled         Running   

mapi            Yes             Enabled         Running   

nfs             Yes             Enabled         Running   

ssl             Yes             Enabled         Running   

video           No              Enabled         Shutdown

WAE1#conf t

WAE1(config)#accelerator cifs enable

Enabled windows-print accelerator

Enabled cifs accelerator

WAE1(config)#

Does anyone know how to solve this issue?

[Bhavin Yadav]

Hi Da,

can you post sh alarm history ,  sh ver and sh disk details output here ?

This may be due to CIFS partition mismatch.

Thanks.

[da.newman]

As requested:

WAE1#sh alarm history detail

     Op Sev Alarm ID             Module/Submodule     Instance

     -- --- -------------------- -------------------- --------------------

   1 R  Cr  cifs_ao_down         wafs                 WAFS               

     Dec 31 16:57:20.389 EST, Processing Error Alarm, #000002, 10000:1000003

     CIFS Accelerator is down.

   2 R  Mi  primary_interface    CIFS_AO/primary_interface CIFS_AO            

     Dec 31 16:56:21.861 EST, Environment Alarm, #000001, 20000:20001

     primary-interface miss-configured. cifs-ao will work in passthrough mode.

Op - Operation: R-Raised, C-Cleared

Sev - Severity: Cr-Critical, Ma-Major, Mi-Minor

WAE1#sh ver

Cisco Wide Area Application Services Software (WAAS)

Copyright (c) 1999-2011 by Cisco Systems, Inc.

Cisco Wide Area Application Services (accelerator-k9) Software Release 4.4.3b (build b2 Oct 20 2011)

Version: nme-wae-502-4.4.3b.2

Compiled 16:38:43 Oct 20 2011 by damaster

Device Id: 00:21:55:##:##:##

System was restarted on Sat Dec 31 16:49:10 2011.

The system has been up for 3 days, 2 hours, 38 minutes, 24 seconds.

WAE1#sh disk detail

Physical disk information:

  disk00: Present    080606BB6200WBFM69UF       (h01 c00 i00 l00 - Int DAS-SATA)

          114470MB(111.8GB)

Mounted file systems:

MOUNT POINT      TYPE       DEVICE                SIZE     INUSE      FREE USE%

/sw              internal   /dev/sdb1            991MB     698MB     293MB  70%

/swstore         internal   /dev/sdb2            991MB     562MB     429MB  56%

/state           internal   /dev/sdb3           3967MB     137MB    3830MB   3%

/local/local1    SYSFS      /dev/sdb7           5951MB     808MB    5143MB  13%

/disk00-04       CONTENT    /dev/sdb6          96995MB   33965MB   63030MB  35%

.../local1/spool PRINTSPOOL /dev/sdb8            991MB      16MB     975MB   1%

No RAID devices present.

Disk encryption feature is disabled.

[Bhavin Yadav]

Hi Da,

It looks like you are missing primary interface configuration on thie WAE. Run "sh run" and make sure it shows up primary interface either as g1/0 or g2/0.

CLI command: sh run | in primary

if there is not primary interface configured, please configure one of the g1/0 or g2/0 as primary and it should start working.

Regards.

[Bhavin Yadav]

CLI commands:

WAVE574-3#conf t

WAVE574-3(config)#primary-interface GigabitEthernet {1/0 OR 2/0}

WAVE574-3(config)#end

WAVE574-3#

Your config / sh run should look like this: IN MY CASE, I AM USING GIG 1/0 as ACTIVE PRIMARY INTERFACE.

WAVE574-3#sh run

! WAAS version 4.3.1 (build b6 Nov 13 2010)

!

device mode application-accelerator

!

!

hostname WAVE574-3

!

!

!

!

!

!

primary-interface GigabitEthernet 1/0

!

!

!

interface GigabitEthernet 1/0

ip address x.x.x.x x.x.x.x

exit

interface GigabitEthernet 2/0

shutdown

exit

[da.newman]

Thanks for the assistance so far Bhavin.

I've added the "primary-interface" command to the module however the alarm is still occuring. I've tried to re-enable the cifs accelerator service, it re-enables but the cifs oeprational state is still disabled.

primary-interface GigabitEthernet 1/0

!

interface GigabitEthernet 1/0

ip address 10.###.###.### 255.255.255.252

no autosense

bandwidth 1000

full-duplex

exit

interface GigabitEthernet 2/0

shutdown

exit

WAE1#sh alarms

Critical Alarms:

----------------

        Alarm ID                 Module/Submodule               Instance

   ---------------             --------------------          ---------------

   1 cifs_ao_down              wafs                         WAFS                    

Major Alarms:

-------------

None

Minor Alarms:

-------------

        Alarm ID                 Module/Submodule               Instance

   ---------------             --------------------          ---------------

   1 primary_interface         CIFS_AO/primary_interface    CIFS_AO                 

[Bhavin Yadav]

Try reloading the box, if you can.

[Bhavin Yadav · Accepted solution]

OR try removing the Enterprise License and then after 5 minutes re-apply it.