Customer had an ACE 20 reload... Here's the show version:
`show version` Cisco Application Control Software (ACSW) TAC support: http://www.cisco.com/tac Copyright (c) 2002-2006, Cisco Systems, Inc. All rights reserved. The copyrights to certain works contained herein are owned by other third parties and are used and distributed under license. Some parts of this software are covered under the GNU Public License. A copy of the license is available at http://www.gnu.org/licenses/gpl.html.
Software loader: Version 12.2 system: Version 3.0(0)A1(6.3a) [build 3.0(0)A1(6.3a) adbuild_02:16:25-2008/02/02_/auto/adbu-rel3/ws/rel_3_0_0_a1_6.3-throttle/REL_3_0_0_A] system image file: [LCP] disk0:c6ace-t1k9-mz.3.0.0_A1_6_3a.bin installed license: no feature license is installed
last boot reason: NP 1 Failed : NP Process Crashed
configuration register: 0x1 amsglvdccr3a2 kernel uptime is 488 days 6 hours 2 minute(s) 16 second(s)
NAME: "module 2", DESCR: "Application Control Engine Service Module" PID: ACE20-MOD-K9
Is there any additional information that should be gathered to establish whether or not this is the bug definitively? Since the "workaround" in the bug is to "Upgrade to ACE30" it seems more platform related than software related, but the Kernel uptime is almost 18 months... so that makes it seem like it's process driven, which should be something that software could fix...
I'm hoping there's an ACE expert that can clear up my conception of what is going on here.
So I got some additional information from the customer - he was quick to point out the 18 months of kernel uptime... and also noted that when the error occurred, this ACE, which was supposed to be the standby ACE, went active, so there were two active ACE's.
I have been advised that a "reload" of the module was what restored the device to active/standby:
"We reloaded the module and it’s up in standby now (instead of active / active."
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