CSS service keepalive error

[Muhammed AKYUZ]

Hi

I am getting keepalive error from service gedik1

Name: gedikA            Index: 10

Type: Local            State: Down

Rule ( 95.0.25.14  ANY  80 )

Session Redundancy: Disabled

Redirect Domain:

Redirect String:

Keepalive: (HTTP-80:HEAD:   5   3   5 )

Keepalive Error: General failure

Keepalive Encryption:      Disabled

Last Clearing of Stats Counters: 11/25/2010 11:39:45

Mtu:                       1500        State Transitions:            0

Total Local Connections:   0           Total Backup Connections:     0

Current Local Connections: 0           Current Backup Connections:   0

Total Connections:         0           Max Connections:              65534

Total Reused Conns:        0

Weight:                    1           Load:                         255

Weight Reporting:          None

SS11506# sh service gedik2

Name: gedik2            Index: 5

Type: Local            State: Alive

Rule ( 95.0.25.7  ANY  80 )

Session Redundancy: Disabled

Redirect Domain:

Redirect String:

Keepalive: (HTTP-80:HEAD:   5   3   5 )

Keepalive Encryption:      Disabled

Last Clearing of Stats Counters: 11/23/2010 08:49:51

Mtu:                       1500        State Transitions:            62

Total Local Connections:   12358465    Total Backup Connections:     0

Current Local Connections: 65          Current Backup Connections:   0

Total Connections:         12358465    Max Connections:              65534

Total Reused Conns:        0

Weight:                    1           Load:                         57

Weight Reporting:          None

do you have any idea ? Servers are working fine.

[Daniel Arrondo Ostiz]

Hi,

Unfortunately, this is a very generic error message, indicating that something went wrong with the probe but the issue is not covered by any of the more specific error messages.

I would recommend you to get a traffic capture of the keepalives to both servers and see if there are any differences between them. If you are not able to find anything strange in the capture yourself, you can open a TAC service request to have it investigated further.

Regards

Daniel