CSS '%% The File System is not mounted.' error.

[jnaglich]

While I first thought that this was a hardware problem, I've had it happen to 3 of my CSS 11503s in the last 2 weeks. I logged into the CSS and found that the prompt had gone back to the default prompt. Upon further investigation, I was not able to do a write mem - it would just return the following error:

%% The File System is not mounted.

Has anyone seen this before? I went to reboot the unit, but I've lost access to it. I'm actually going to the datacenter today to check it further, but I was hoping someone might be able to tell me if this is a bug or software issue I might need to worry about. Any help would be appreciated. Thanks!

Additional info:

CSS 11503 - failover pair running in one-armed mode.

Version: sg0730203 (07.30.2.03)

Flash (Locked): 07.30.2.03

Flash (Operational): 07.30.2.03

Type: PRIMARY

Licensed Cmd Set(s): Standard Feature Set

Jason

[Gilles Dufour]

Looks like you have a hard disk failure.

Reboot the CSS and let it go through a full diagnostic.

If it does not work after reboot, you will need to replace the unit.

If it works, this could be a one-time error.

If the error comes back, definitely replace the box.

Gilles.

[jnaglich]

As it turns out, the hard drive did fail. With my other 2 units, someone thought the microdrives were the same as the flash cards for the switches and routers and removed them from those chassis. All units are up and running again. Thanks!