CSS users are getting disconnected intermittently

[gavin han]

Friends,

I've issues with CSS, users are getting disconnected intermittently and sometimes getting a lot of delay. could you please advise what kind of troubleshooting can be done.

Thanks...

[gavin han]

config is as follow:

service presence1.com

ip add 192.168.1.1

protocol tcp

port 80

keepalive port 80

keepalive type http

keepalive uri "/hi.asp"

active

service presence2.com

ip add 192.168.1.2

protocol tcp

port 80

keepalive port 80

keepalive type http

keepalive uri "/hi.asp"

active

owner presences

content presence

  vip add 172.30.1.1

  protocol tcp

  port 80

  url "/"

  balance weightedrr

  advanced-balance sticky-srcip

  sticky-inact-timeout 45

  add service presence1

  add service presence2

  active

load balanced url: presence.com/abc

servers load balanced:

presence1.com/abc

presence2.com/abc

so, when typing  presence.com/abc int the browser, I'm getting diverted to  presence1.com/abc or  presence2.com/abc after loggin on.

pls advise.

[gavin han]

users are seeing alot of delay:

presence.com/abc isn't returning data but presence1.com/abc  & presence2.com/abc took  about 5 min. to return data

pls advise.

[pablo.nxh]

Hi Gavin,

You're saying that when a client connects a directly to presence1.com/abc or presence2.com/abc

it takes up to 5 minutes to return data? If so then CSS needs to be ruled out as the source of the issue.

Are presence1/2.com/abc hosted on the same server? Is the physical server dual-homed?

Have your server team check the routing table of the server(s).

__ __

Pablo

[gavin han]

no presence 1.com/abc and presence2.com/abc are hosted on different servers.

pls advise.

[pablo.nxh]

How many NICs are installed on each physical servers? Who's their default gateway?

Can you share the routing table of the server?

__ __

Pablo

[gavin han]

their default gateway is 192.168.1.254 as it should be. and they have one nic card.

checked routes at server - they look good. but no luck to resolve this as of now

pls advise.